Cannabis Wellness Advisor

Verano Holdings; Naperville (IL); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Verano Holdings is seeking a Cannabis Advisor to provide exceptional customer service and personalized product education. You will guide customers and patients through cannabis products, ensuring accurate online order fulfillment and compliance with state regulations.

The role requires a friendly, proactive team member who can navigate a fast-paced retail setting, handle POS transactions, and maintain a clean storefront while continuously learning about cannabinoids and product usage.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Criminal background check and appropriate state badging required.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Ability to use office equipment and their included software (Word, Excel, email, etc.).
• Learn and understand Federal, State, and local laws relating to cannabis industry and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Advocate cannabis customer care.
• Educate customers/patients on cannabis products and usage (not medical advice).
• Build rapport with regular customers to promote repeat business.
• Assist colleagues in a fast-paced retail environment.
• Provide information on product types, methods, and efficacy.
• Stay informed with ongoing cannabis education and training.
• Support managers and other Cannabis Advisors as needed.
• Maintain a clean, organized workstation and storefront.
• Ensure accuracy of online orders before pickup.
• Apply compliance regulations per local/state laws.
• Stock and replenish displays of inventory.
• Process transactions at the POS and update inventory systems.

Skills

Customer service

Retail experience

MS Office

Cannabinoids knowledge

Education

High School Diploma or equivalent

Tools

METRC

BioTrack

Job description

Verano Holdings is seeking a Cannabis Advisor to provide exceptional customer service and personalized product education. You will guide customers and patients through cannabis products, ensuring accurate online order fulfillment and compliance with state regulations.

The role requires a friendly, proactive team member who can navigate a fast-paced retail setting, handle POS transactions, and maintain a clean storefront while continuously learning about cannabinoids and product usage.