Cannabis Retail Store Supervisor – Grow with Stock Options

SUNNYSIDE; Beaver Falls (Beaver County); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(K) match

Paid holidays

Paid time off

Employee discount program

Job summary

Sunnyside dispensary, part of Cresco Labs, is seeking a Retail Store Supervisor to oversee daily operations, direct staff workflow, and handle opening/closing tasks in line with state laws. You will manage customer escalations (recreational, medical, and caregivers) and embody the company’s mission to normalize and professionalize cannabis retail.

You will lead hourly teammates, coach on selling and cross-selling, ensure policy and legal compliance, and maintain accurate inventory while

Qualifications

• High School Diploma or equivalent.
• 3 - 5 years' experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
• Excellent communication, interpersonal, and persuasive skills

Responsibilities

• Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non- peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to all employee's questions, concerns or suggestions and communicate team resource requirements to management.
• Provide real-time coaching and feedback for performance concerns; document and elevate all employee relations issues in a timely manner to management.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)
• Ability to walk or stand for extended periods of time

Skills

Team leadership

Customer service

Communication skills

Cannabis experience

Consultative selling

Education

High School Diploma

Job description

Sunnyside dispensary, part of Cresco Labs, is seeking a Retail Store Supervisor to oversee daily operations, direct staff workflow, and handle opening/closing tasks in line with state laws. You will manage customer escalations (recreational, medical, and caregivers) and embody the company’s mission to normalize and professionalize cannabis retail.

You will lead hourly teammates, coach on selling and cross-selling, ensure policy and legal compliance, and maintain accurate inventory while