Cannabis Dispensary Supervisor — Lead Team & Elevate Service

SUNNYSIDE; Champaign (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Major medical, dental and vision

401(K) match

FSA/HSA

LTD/STD

Life insurance and AD&D

Paid holidays and PTO

Discretionary bonuses

Stock options

Employee discount program

Job summary

Cresco Labs’ Sunnyside store is seeking a Dispensary Supervisor to oversee daily operations, open/close procedures, and customer escalations. You will lead hourly staff, uphold compliance, and partner with leadership to drive sales and service quality.

The role emphasizes training, coaching, and hands-on problem solving in a fast-paced cannabis retail environment, with a strong focus on customer experience and safety.

Qualifications

• High School Diploma or equivalent.
• 3 - 5 years’ experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Excellent communication, interpersonal, and persuasive skills.

Responsibilities

• Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non- peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management.
• Provide real-time coaching and feedback for performance concerns; document and elevate all employee relations issues in a timely manner to management.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers.

Skills

Customer service

Team leadership

Communication

Interpersonal skills

Education

High School Diploma or equivalent

Tools

POS system

Job description

Cresco Labs’ Sunnyside store is seeking a Dispensary Supervisor to oversee daily operations, open/close procedures, and customer escalations. You will lead hourly staff, uphold compliance, and partner with leadership to drive sales and service quality.

The role emphasizes training, coaching, and hands-on problem solving in a fast-paced cannabis retail environment, with a strong focus on customer experience and safety.