Cannabis Dispensary Supervisor — Team Leader

SUNNYSIDE; Erie (Erie County); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

Paid time off

Stock options

Job summary

Sunnyside, a Cresco Labs brand, seeks a Dispensary Supervisor to oversee daily dispensary operations in compliance with state law and company standards. You will direct staff workflow, lead opening/closing, and manage customer escalations while promoting Sunnyside’s mission to normalize and professionalize cannabis retail.

Ideal candidates have strong customer service background, leadership experience, and excellent communication skills, with cannabis industry knowledge.

Qualifications

• 3 - 5 years of experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.
• Ability to learn and apply technical and product information in a consultative manner.
• Excellent communication, interpersonal, and persuasive skills.

Responsibilities

• Open/close procedures and inventory activities, including register prep and daily reconciliations.
• Coach and onboard Lead Wellness Advisors and Wellness Advisors on selling techniques.
• Respond to employee questions and escalate resource needs to management.
• Provide real-time coaching and document employee relations issues as needed.
• Direct team workflow with rosters, break sheets, and daily task delegation.
• Ensure compliance with company policies and state/local laws by the team.
• Handle escalated customer concerns and complex product questions.
• Investigate cash, POS or product discrepancies and record findings.
• Troubleshoot POS system issues and ensure smooth operations.
• Verify inventory counts and cash deposits; reconcile discrepancies.
• Maintain inventory of marketing assets and promotional materials.
• Maintain a safe, clean environment; lift up to 50 pounds (100 with assistance).
• Ability to walk or stand for extended periods.

Skills

Team leadership

Retail fundamentals

Decision making

Cannabis knowledge

Customer service

Education

High School Diploma or equivalent

Job description

Sunnyside, a Cresco Labs brand, seeks a Dispensary Supervisor to oversee daily dispensary operations in compliance with state law and company standards. You will direct staff workflow, lead opening/closing, and manage customer escalations while promoting Sunnyside’s mission to normalize and professionalize cannabis retail.

Ideal candidates have strong customer service background, leadership experience, and excellent communication skills, with cannabis industry knowledge.