Cannabis Retail Store Lead | Growth & Training

Renew Cannabis Co.; Florida; Sur place; USD 28 000 - 31 000; Plein temps

Avantages offerts par ce poste

Major medical insurance

Dental and vision insurance

401(K) match

FSA/HSA programs

LTD/STD options

Life insurance and AD&D

Paid holidays and paid time off

Stock options

Résumé du poste

Sunnyside, a Cresco Labs brand, is seeking a Dispensary Supervisor to oversee daily dispensary operations in compliance with state law and company standards. You will direct staff workflow, handle escalations, and uphold the mission to normalize and professionalize cannabis.

As a Sunnyside Supervisor, you will lead hourly staff, manage inventory and opening/closing tasks, and ensure exceptional customer service while maintaining regulatory compliance.

Qualifications

• High School Diploma or equivalent.
• 3 - 5 years’ experience in customer service
• 1+ year experience leading or mentoring a team; cannabis experience preferred
• Excellent customer service skills
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
• Excellent communication, interpersonal, and persuasive skills

Responsabilités

• Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management.
• Provide real-time coaching and feedback for performance concerns; document and elevate all employee relations issues in a timely manner to management.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)
• Ability to walk or stand for extended periods of time

Connaissances

Customer service

Team leadership

Communication

Cannabis industry knowledge

Formation

High School Diploma or equivalent

Description du poste

Sunnyside, a Cresco Labs brand, is seeking a Dispensary Supervisor to oversee daily dispensary operations in compliance with state law and company standards. You will direct staff workflow, handle escalations, and uphold the mission to normalize and professionalize cannabis.

As a Sunnyside Supervisor, you will lead hourly staff, manage inventory and opening/closing tasks, and ensure exceptional customer service while maintaining regulatory compliance.