Cannabis Dispensary Store Leader

Sunnyside*; Newark (OH); Sur place; USD 27 000 - 38 000; Plein temps

Avantages offerts par ce poste

Major medical insurance

Dental insurance

Vision insurance

401K match

FSA/HSA

LTD/STD

Life insurance

AD&D

Paid holidays

Paid time off

Stock options

Employee discount

Résumé du poste

Cresco Labs—Sunnyside Retail Store Supervisor position—oversees day-to-day dispensary operations, directs staff workflow, and handles opening/closing procedures while maintaining compliance and top customer service. You will mentor hourly teammates, train associates in sales techniques, and resolve escalations in a fast-paced retail cannabis environment.

The role requires strong communication, retail fundamentals, and a focus on accuracy, problem-solving, and teamwork.

Qualifications

• High School Diploma or equivalent.
• 3-5 years' experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Excellent communication, interpersonal, and persuasive skills.

Responsabilités

• Regularly perform store opening and closing procedures (register prep, inventory, reporting).
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors.
• Respond to employee questions or concerns and communicate resource needs to management.
• Provide real-time coaching and feedback for performance issues; document and elevate employee relations.
• Direct the workflow of the team by creating rosters and daily responsibilities.
• Ensure team compliance with all policies and laws.
• Manage escalated customer concerns and complex product questions.
• Investigate cash, POS or product discrepancies and elevate as needed.
• Troubleshoot POS system issues.
• Verify inventory counts and cash deposit totals; reconcile discrepancies.
• Maintain inventory of marketing assets and promotional materials.
• Ensure a clean and safe environment; physical requirements up to 50 lbs.

Connaissances

Team leadership

Customer service

Coaching & training

Communication

POS systems troubleshooting

Formation

High School Diploma or equivalent

Description du poste

Cresco Labs—Sunnyside Retail Store Supervisor position—oversees day-to-day dispensary operations, directs staff workflow, and handles opening/closing procedures while maintaining compliance and top customer service. You will mentor hourly teammates, train associates in sales techniques, and resolve escalations in a fast-paced retail cannabis environment.

The role requires strong communication, retail fundamentals, and a focus on accuracy, problem-solving, and teamwork.