Cannabis Store Supervisor: Lead Training & Sales Excellence

SUNNYSIDE; Buffalo Grove (IL); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Major medical

Dental and vision insurance

401(K) match

Job summary

Sunnyside is seeking a Dispensary Supervisor to support daily Sunnyside Retail operations in compliance with state law and company standards. You will direct staff workflow, manage opening/closing procedures, and handle customer escalations while reinforcing our mission to professionalize and normalize cannabis.

As a Supervisor, you will train and coach hourly staff, manage inventory and sales goals, and ensure adherence to policies.

Qualifications

• High School Diploma or equivalent.
• 3 - 5 years’ experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.
• Ability to learn and apply technical and product information in a professional consultative manner.
• Excellent communication, interpersonal, and persuasive skills.

Responsibilities

• Regularly perform store opening and closing procedures including inventory and reporting.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors.
• Respond to employee questions or concerns and communicate team needs to management.
• Provide real-time coaching and document employee relations issues.
• Direct team workflow with rosters and daily responsibilities.
• Ensure compliance with company policies and state/local laws.
• Manage escalated customer concerns and complex product questions.
• Investigate cash, POS or product discrepancies and document accordingly.
• Troubleshoot POS system issues and ensure accurate cash deposits.
• Maintain inventory of marketing assets and promotional materials.
• Maintain a safe, clean environment and assist with physical duties as needed.
• Stand or walk for extended periods as required.

Skills

Customer service

Team leadership

Communication

Cannabis industry knowledge

Education

High School Diploma

Job description

Sunnyside is seeking a Dispensary Supervisor to support daily Sunnyside Retail operations in compliance with state law and company standards. You will direct staff workflow, manage opening/closing procedures, and handle customer escalations while reinforcing our mission to professionalize and normalize cannabis.

As a Supervisor, you will train and coach hourly staff, manage inventory and sales goals, and ensure adherence to policies.