Cannabis Retail Specialist — Customer Care & Upsell

JARS Cannabis; Ypsilanti (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free Employee Assistance Program

Health, Dental & Vision Insurance (ful

401(k) Plan

Paid Time Off

Employee Discount

Monthly Bonus Incentives

Internal Growth Opportunities

Voluntary Life Insurance

Job summary

JARS Cannabis in Michigan seeks a Retail Representative to deliver exceptional customer care and in-depth product knowledge. You will work closely with store leadership and report to the General Manager, ensuring accurate transactions and a superior customer experience.

The role emphasizes upselling, teamwork, and adherence to company policies, with training through JARS University and varied shifts including nights and weekends.

Qualifications

• 21+ years of age or older.
• High school diploma or GED required.
• Minimum 2 years of customer service in retail, sales, or hospitality.
• Knowledge of cannabis strains and applications.
• Cannabis or health industry experience highly desirable.
• Excellent interpersonal, communication, and customer service skills.
• Basic math skills required.

Responsibilities

• Assess customer needs, provide product knowledge, and conduct transactions accurately.
• Utilize suggestive selling and upsell on promotions.
• Accept constructive coaching from upper management.
• Assist with inventory tasks when needed.
• Follow scheduled shifts and attendance policy.
• Record transactions in POS and maintain cash drawer accuracy.
• Perform opening and closing duties as needed.
• Escalate customer issues to upper management when appropriate.
• Maintain neatness, cleanliness, and organization of the sales floor.
• Be cross-trained and fill in when short-staffed.
• Follow JARS policies and procedures in daily interactions.

Skills

Customer service

Communication

Cash handling

Cannabis knowledge

Education

High school diploma or GED

Job description

JARS Cannabis in Michigan seeks a Retail Representative to deliver exceptional customer care and in-depth product knowledge. You will work closely with store leadership and report to the General Manager, ensuring accurate transactions and a superior customer experience.

The role emphasizes upselling, teamwork, and adherence to company policies, with training through JARS University and varied shifts including nights and weekends.