Cannabis Retail Associate — Customer Experience & Upsell

JARS Cannabis; Monroe Charter Township (MI); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Plan

Paid Time Off

Employee Discount

Monthly Bonus Incentives

Internal Growth Opportunities

Holiday Pay

Background search compliance

Job summary

JARS Cannabis in Michigan seeks a Retail Representative to deliver exceptional customer care and expert product knowledge on cannabis products, deals, and promotions. You will work with store leadership and report to the General Manager, completing mandatory JARS University training both virtually and in-person.

Role requires a positive attitude, strong communication, and the ability to upsell while maintaining accuracy in transactions and inventory tasks.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required.
• Minimum 2 years of customer service experience in retail, sales, and/or hospitality.
• Acquired knowledge of cannabis strains and applications.
• Cannabis industry and/or health industry experience highly desirable.
• Exceptional interpersonal, communication, and customer service skills.
• Basic math skills required.

Responsibilities

• Assess customer needs, provide product knowledge, and complete transactions accurately.
• Utilize suggestive selling strategies and upsell products and promotions.
• Assist with inventory tasks when needed.
• Record transactions in the POS system and manage cash drawer.
• Open and close store duties as required.
• Escalate customer issues to upper management when appropriate.
• Maintain a neat, clean, and organized sales floor.
• Be cross-trained and fill in when short-staffed.
• Follow company policies and CRA rules in all interactions.
• Listen and respond to customer and coworker needs promptly.

Skills

Customer service

Interpersonal skills

Cannabis knowledge

Retail sales

Communication

Basic math

Education

HS diploma or GED

Job description

JARS Cannabis in Michigan seeks a Retail Representative to deliver exceptional customer care and expert product knowledge on cannabis products, deals, and promotions. You will work with store leadership and report to the General Manager, completing mandatory JARS University training both virtually and in-person.

Role requires a positive attitude, strong communication, and the ability to upsell while maintaining accuracy in transactions and inventory tasks.