Cannabis Retail Shift Lead — Customer Experience

Chalice Oregon; Bend (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

Golden Grail Group in Bend, OR is seeking a Shift Lead for The Herb Center Bend dispensary to guide guests with compassion, professionalism, and product knowledge. You will manage daily customer service, POS transactions, compliance, and store cleanliness in a fast-paced, team-oriented environment.

This on-site role requires 21+, OLCC permit, and ability to lift 25 lbs; evenings, weekends, and holidays may be required.

Qualifications

• Must be 21 years of age or older.
• Must possess a valid OLCC Marijuana Worker Permit.
• Reliable transportation to and from work.
• Availability to work evenings, weekends, and holidays as needed.
• Ability to lift up to 25 lbs on a regular basis.
• Must have OLCC Marijuana Worker Permit to be considered for employment.

Responsibilities

• Maintain in-depth knowledge of cannabis strains, products, consumption methods, and cannabis culture.
• Provide an inspiring, clean, and safe retail environment.
• Deliver top-tier customer service and foster a positive and compliant store atmosphere.
• Greet customers and answer incoming phone calls professionally.
• Accurately process transactions using the Point of Sale (POS) system and handle cash responsibly.
• Enter customer information into the system accurately and efficiently.
• Verify proper documentation, identification, and compliance paperwork.
• Keep the store clean, organized, and compliant with company standards.
• Represent the brand and industry with professionalism, compassion, and care.
• Perform other duties as assigned by the management team.

Education

High school diploma or equivalent (preferred)

Tools

POS systems

Job description

Golden Grail Group in Bend, OR is seeking a Shift Lead for The Herb Center Bend dispensary to guide guests with compassion, professionalism, and product knowledge. You will manage daily customer service, POS transactions, compliance, and store cleanliness in a fast-paced, team-oriented environment.

This on-site role requires 21+, OLCC permit, and ability to lift 25 lbs; evenings, weekends, and holidays may be required.