Cannabis Retail Ops & People Leader

Greenlight Dispensary; Joplin (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Greenlight Dispensary is seeking an Assistant General Retail Manager to support operations and leadership in our cannabis retail facility. You will contribute to staffing, training, scheduling, and payroll targets while upholding company culture and regulatory standards.

You will drive sales, manage customer relations, and supervise inventory, cash handling, and daily store duties in a fast-paced environment. A strong focus on leadership and compliance is essential.

Qualifications

• Have at least 1 year in a leadership position in retail, hospitality, service, or cannabis related industries.
• Cannabis industry experience preferred
• Must be able to clear a background check
• Strong written and verbal communication skills
• Demonstrated capability in people management and culture building
• Demonstrated experience in cash and inventory management
• Microsoft Suite experience

Responsibilities

• Lead staff training and development, assist in hiring and team management, conduct employee reviews, build staff schedules, and assist the General Manager in meeting payroll expectations
• Be a cultural leader for all team members and lead by example to meet company culture goals and expectations
• Lead and assist in staff coaching and setting standards of success for every team member
• Lead and assist in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations
• Effectively communicate sales goals, promotions, and business expectations with staff on a daily basis
• Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service
• Participate in competitive analysis and be a champion of the business
• Manage all inventory processes and reconciliation to ensure accuracy and prevent loss
• Lead and assist in daily store opening and closing duties, such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business
• Assist the General Manager in all management-related responsibilities and day-to-day functions
• Manage all in-store cash flow: till setting, cash handling, and cash depositing
• Work with the General Manager to ensure adequate upkeep of the store: supply ordering, cleaning, and general housekeeping practices
• Be a front line of maintenance for the facility by actively communicating needs and fixes
• Lead and assist in creating a culture of compliance through staff training, self-education, and adherence to all compliance requirements
• Lead and assist in all inventory processes: intake, invoice management, organization, selling, and staff training and development
• Prioritize shelf stocking and keeping online menus accurate at all times of the day through routine and development adherence
• Work with the General Manager to track critical stocking needs
• Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising
• Effectively communicate the promotion calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
• Effectively communicate the pop-up and events calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
• Lead and assist all Loyalty program-related needs and initiatives with staff and customers
• Lead and assist in all customer experience initiatives that build value and loyalty
• Meet any and all other leadership requirements as they are related to high levels of leadership
• Be an adaptable leader and have a high level of communication with leadership and store staff alike
• Performs other duties as assigned.

Skills

Leadership

People management

Communication skills

Microsoft Office

Tools

Microsoft Office Suite

Job description

Greenlight Dispensary is seeking an Assistant General Retail Manager to support operations and leadership in our cannabis retail facility. You will contribute to staffing, training, scheduling, and payroll targets while upholding company culture and regulatory standards.

You will drive sales, manage customer relations, and supervise inventory, cash handling, and daily store duties in a fast-paced environment. A strong focus on leadership and compliance is essential.