Cannabis Retail Lead — Team Leader & Customer Education

INSA, Inc.; Avon (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medicalwith free telemedicine,dental, 

Flexible spending and health savings账户

Life, disability, and other ancillary 

Employee assistance program

401(k) with company match

Paid time off

Paid holidays

Job summary

INSA, Inc. is seeking a Retail Lead in Massachusetts to guide customer interactions and drive sales while ensuring regulatory compliance. You will lead a team, train staff, and uphold high standards of service and product knowledge in a fast-paced cannabis retail environment.

Responsibilities include educating customers, processing transactions, and meeting company sales goals. A flexible schedule including nights and weekends is required. Competitive pay is offered with full-time benefits.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• 1 – 3 years of leadership experience preferred.
• Basic computer skills required; POS software and cash management experience preferred.
• Must have reliable transportation.
• Must be able to pass a background check in accordance with state regulations.
• Dependability & Flexibility
• Positive, Productive, Cooperative, and Encourages Teamwork
• Interpersonal Communication
• Results Focused

Responsibilities

• Provide friendly, knowledgeable, and compassionate customer service, lead team in same.
• Educate customers on the brand, product options, and regulatory compliance.
• Ensure transactions are processed accurately and efficiently using a computerized system; provide training to staff as needed.
• Act as sales leader to meet or exceed the company’s sales goals by using Insa sales standards, models sales behaviors for team.
• Protect the stability and reputation of the stores by complying with state regulations and company policies and follow operational procedures as outlined, lead team in same.
• Execute daily communication with store team to review sales performance, sales goals, current promotions, and any pertinent company directives or information.
• Authorize facility access for employees, customers, and visitors by checking IDs, providing escorts, and completing and retaining applicable records while maintaining the customer experience.
• Ensure order fulfillment and restocking happens when needed.
• Assist with training and development for team members.
• Accommodate a flexible schedule, including nights, weekends, and holidays.
• Ensure compliance with Company SOPs and state regulations
• Ensure the work area is kept in clean and safe condition.
• Champion a safe work environment by modeling safety procedures, wearing appropriate PPE, and reporting injuries, near misses, and hazards to management.
• Behave in a manner that is positive, productive, cooperative, and encourages teamwork.
• Perform other duties as assigned.

Skills

Age 21

Leadership experience

Customer service

Computer skills

POS software

Transportation

Background check

Dependability

Teamwork

Interpersonal communication

Results focus

Education

High school diploma or GED

Tools

POS software

Job description

INSA, Inc. is seeking a Retail Lead in Massachusetts to guide customer interactions and drive sales while ensuring regulatory compliance. You will lead a team, train staff, and uphold high standards of service and product knowledge in a fast-paced cannabis retail environment.

Responsibilities include educating customers, processing transactions, and meeting company sales goals. A flexible schedule including nights and weekends is required. Competitive pay is offered with full-time benefits.