Retail Lead - Gilbert

Broadway Cannabis Market & Mint Cannabis Co.; Gilbert (AZ); On-site; USD 46,000 - 53,000; Full time

Job summary

Broadway Cannabis Market & Mint Cannabis Co. in Gilbert, AZ is seeking a Retail Lead to oversee daily dispensary operations, mentor Budtenders, ensure compliance, and deliver outstanding customer experiences.

The role requires 1+ year of cannabis retail and leadership experience, strong communication, and a flexible schedule including weekends. Compensation includes a $22.50/hour salary equivalent with room for growth and professional development.

Qualifications

• 1+ year of customer service or cannabis retail experience.
• 1+ year of leadership experience preferred.
• Strong communication and team-building skills.
• Ability to stand for extended periods and lift up to 50 pounds.
• Must be 21+ and able to obtain required state license.

Responsibilities

• Open and close the store per company policy.
• Oversee daily dispensary floor operations and support staff.
• Guide patients through product selection and deliver exceptional service.
• Mentor and train Budtenders and assign tasks as needed.
• Maintain clean, labeled, rotated, and stocked displays; handle customer concerns and de-escalation.

Skills

Leadership

Customer service

Communication

POS systems

Team-building

Scheduling

Cash handling

Product knowledge

De-escalation

Training

Tools

POS systems

Job description

Retail Lead

Reports to: Store Manager
FLSA Status: Exempt
Department: Retail
Location: Gilbert, Arizona
Pay: $22.50/hour (Salaried)

Position Summary:

The Retail Lead supports the daily operations of the dispensary by guiding team performance, ensuring excellent customer service, and maintaining compliance and organization throughout the sales floor. This role bridges the gap between team members and store management and plays a key role in delivering a positive, educational, and compliant customer experience.

Responsibilities:

• Must be able to open and close the store in accordance with company policy.
• Responsible for overseeing daily dispensary floor operations and ensuring staff are supported and efficient.
• Must be able to verify allotments, guide patients through product selection, and deliver exceptional service.
• Responsible for mentoring and training Budtenders and delegating tasks as needed.
• Must ensure product displays are clean, properly labeled, rotated, and fully stocked.
• Responsible for handling customer concerns, assisting with de-escalation, and supporting team performance.
• Must operate point-of-sale systems accurately and assist with daily cash reconciliation.
• Required to maintain a clean, compliant, and professional retail environment.
• Must support management with team communication, scheduling, and daily feedback.

Supervisory Responsibilities:

• Supervises Budtenders and retail team members during scheduled shifts.
• Provides real-time coaching and supports training initiatives.

Qualifications:

• 1+ year of customer service or cannabis retail experience required.
• 1+ year of leadership experience preferred.
• Strong communication, conflict resolution, and team-building skills.
• Working knowledge of cannabis products, POS systems, and customer service best practices.
• Ability to stand for extended periods (3+ hours) and lift up to 50 pounds.
• Reliable transportation and a flexible schedule, including weekends and holidays.
• Must be at least 21 years of age.
• Must be able to obtain and maintain a Facility Agent Card (or equivalent license) if required by state regulations.

Physical Requirements:

• Must be able to stand, walk, lift, and bend throughout scheduled shifts.
• Must be able to lift and move merchandise up to 50 pounds.
• Ability to operate computers, POS systems, scanners, and standard retail equipment.