Retail Lead

Sonoran Roots; Mesa (AZ); On-site; USD 19,000 - 27,000; Full time

Job summary

Sonoran Roots in Mesa, AZ is seeking a Retail Shift Lead to manage sales floor operations and deliver exceptional customer service. You will engage customers, guide on cannabis products, and support budtenders while handling registers and maintaining a clean, compliant store.

This full-time role requires a high school diploma, 21+ age, ability to pass a background check, and comfort with POS systems. You’ll monitor inventory, displays, and ensure AZDHS policy compliance for a premier customer

Qualifications

• Extensive knowledge of cannabis products, strains, consumption methods, and industry regulations.
• Exceptional customer service skills with a friendly and approachable demeanor.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Detail oriented with excellent organizational skills.
• Proficient in cash handling procedures and POS systems.

Responsibilities

• Support inventory management in the retail department to ensure smooth daily operations.
• Oversee the transaction process by assisting budtenders with any customer service-related disruptions.
• Maintain floor professionalism, including store aesthetics, cleanliness and stock parity.
• Ensure all displays and fridges are organized with product faces correctly.
• Diffuse customer and employee escalations while maintaining a welcoming atmosphere.
• Understand and apply the discount policy when appropriate.
• Itemize and total purchases by recording prices, departments, discounts/specials, and limits.
• Provide cannabis information and educational resources regarding strains, methods of administration, effects, and precautions.
• Review in-store/online menus and deals, report discrepancies to Management.
• Work with Management to maximize sales floor potential.
• Uphold AZDHS policies to operate compliantly.
• Perform additional duties as assigned by management.

Skills

cannabis product knowledge

customer service

communication

fast-paced adaptability

detail oriented

cash handling & POS

Education

High school diploma

2+ years retail experience

Tools

POS systems

Job description

• Location 1911 W. Broadway Rd,Suite 23,Mesa, AZ, 85202,United States
• Base Pay $16.50 / Hour
• Other Compensation tips
• Employee Type Full-Time Non-Exempt
• Required Degree High school

ABOUT THE POSITION:

The Retail Shift Lead manages sales floor operations, ensuring exceptional customer service by actively engaging and assisting customers to understand their preferences and product needs. They provide guidance on cannabis products, including characteristics, specials, and pricing, acting as an ambassador for the Ponderosa brand to excite, promote, and educate customers. Additionally, the Retail Shift Lead supports budtenders in customer consultations and discounts, while independently managing their register. They also play a crucial role in maintaining a pristine and professional environment that upholds top-tier standards.

Requirements

Jo b Duties & Responsibilities:

• Support inventory management in the retail department to ensure smooth daily operations.
• Oversee the transaction process by assisting budtenders with any customer service-related disruptions.
• Maintain floor professionalism, which includes the aesthetics of the store, such as cleanliness and stock par of all products.
• Ensure all displays and fridges are organized with product faces correctly.
• Be able to properly diffuse customer and employee escalations while maintaining a welcoming atmosphere on the Retail Sales Floor.
• Understand the company’s discount policy and execute when appropriate .
• Itemize and total purchases by recording prices, departments, discounts/specials, and regulation limits.
• Provide customers cannabis information and educational resources regarding strains, methods of administration, effects, and precautions related to their consumption of marijuana products.
• Review in store / online menus and deals, report any discrepancies to Management.
• Work together with Management to ensure the sales floor is operating at its maximum potential.
• Have knowledge of and uphold AZDHS policies to operate compliantly.
• Perform additional duties as assigned by management.

Required Skills & Abilities:

• Extensive knowledge of cannabis products, strains, consumption methods, and industry regulations.
• Exceptional customer service skills with a friendly and approachable demeanor.
• Strong communication and interpersonal skills .
• Ability to work in a fast=paced environment and adapt to changing priorities.
• Detail oriented with excellent organizational skills.
• Proficient in cash handling procedures and point-of-sales (POS) systems.

Preferred Education & Experience:

• 2+ years of retail experience, preferably in a cannabis dispensary or related industry.
• 1+ years of experience in a supervisory or leadership role.
• Must be 21 years of age or older and be able to obtain a Facility Agent (FA) badge.
• Must be able to pass a background check.

Co ntinuous movement during shifts, including bending, stooping, and adept communication with customers, handling high sales volume, and lifting up to 50 pounds are essential physical requirements for this role.

Summary

ABOUT THE COMPANY:

Sonoran Roots is a vertically integrated, craft cannabis company headquartered in Tempe, Arizona. As an independent and locally owned company founded by Arizona natives, Sonoran Roots maintains a focus on producing high-quality, clean, and compliant cannabis products for its customers.

The company owns and operates three cultivation facilities (Mesa & Tempe), a state-of-the-art extraction lab (Tempe), and well-established retail dispensaries (Glendale, Chandler, Flagstaff, Tucson, Tempe/Mesa, Mesa, Queen Creek, Phoenix). Our family of brands is well known for quality in the Arizona market and includes Sonoran Roots Cannabis, Canamo Concentrates, and Ponderosa Dispensary.

• "Best Cannabis Vape" - Canamo - in the Best of Phoenix Readers' Choice 2024
• "Best Dispensary for Service" - Ponderosa - in the Best of Phoenix Readers' Choice 2024
• "Best Flower Brand" - Sonoran Roots - in the Best of Phoenix Readers' Choice 2024

Our Mission:

Provide the most consistent, high-quality products and services to the patients, customers, and dispensaries of Arizona, while making a lasting, positive impact on employees and the community.

Our Values:

R : Respect - Treat people with appreciation and dignity

O : Open-Mindedness - Be willing to listen to other ideas and consider alternative solutions

O : Opportunity - look at any obstacle as the means to creating possibility

T : Teamwork - the whole is greater than the sum of the parts

S : Sincerity - take pride in your work and be mindful in how your actions impact others