Cannabis Retail Lead: Customer Experience & Training

Live Parallel; Pensacola (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Pet Insurance

Employee Relief Fund

Parallel Cares program

Job summary

Live Parallel in Florida is seeking a Lead Retail Sales Associate to own store operations and provide expert cannabis guidance. You will train new teammates, serve as Manager on Duty when needed, and deliver best-in-class service to build lasting customer relationships.

You will also handle patient intake, process orders at POS, and ensure records comply with Florida regulations while upholding privacy and security standards in a fast-paced environment.

Qualifications

• 2 years’ experience in Retail or similar industry where customer service is critical
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Age 21 or over
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
• Excellent verbal and written communication skills
• Ability to deal with difficult situations and resolve in a timely and professional manner

Responsibilities

• Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.
• Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store.
• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Appropriately resolves customer conflict or complaint, inspiring long‑term patient relationships and loyalty to our brands.
• Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.

Skills

Customer service

Communication

Multitasking

Time management

Flexible schedule

Product knowledge

Education

High School Diploma or equivalent

Job description

Live Parallel in Florida is seeking a Lead Retail Sales Associate to own store operations and provide expert cannabis guidance. You will train new teammates, serve as Manager on Duty when needed, and deliver best-in-class service to build lasting customer relationships.

You will also handle patient intake, process orders at POS, and ensure records comply with Florida regulations while upholding privacy and security standards in a fast-paced environment.