Cannabis Retail Lead: Customer Experience & Sales Leader

GOEBEL FIXTURE COMPANY; Hartford (CT); On-site; USD 26,000 - 29,000; Full time

Job summary

Insa Cannabis in Hartford, CT is seeking a Retail Lead to drive customer service excellence and lead the store team in achieving sales goals. You will champion brand knowledge, regulatory compliance, and efficient transaction processing to deliver a best-in-class shopping experience.

The role requires 21+ and prior retail/leadership background, with flexibility for evenings, weekends, and holidays. This on-site position offers growth in a fast-paced cannabis retail environment.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• Previous retail, hospitality, and/or customer service experience preferred.
• 1 – 3 years of leadership experience preferred.
• Basic computer skills required; POS software and cash management experience preferred.
• Must have reliable transportation.
• Must be able to pass a background check in accordance with state regulations.

Responsibilities

• Provide friendly, knowledgeable, and compassionate customer service, lead team in same.
• Educate customers on the brand, product options, and regulatory compliance.
• Ensure transactions are processed accurately and efficiently using a computerized system; provide training to staff as needed.
• Act as sales leader to meet or exceed the company’s sales goals by using Insa sales standards, models sales behaviors for team.
• Protect the stability and reputation of the stores by complying with state regulations and company policies and follow operational procedures as outlined, lead team in same.
• Execute daily communication with store team to review sales performance, sales goals, current promotions, and any pertinent company directives or information.
• Authorize facility access for employees, customers, and visitors by checking IDs, providing escorts, and completing and retaining applicable records while maintaining the customer experience.
• Ensure order fulfillment and restocking happens when needed.
• Assist with training and development for team members.
• Accommodate a flexible schedule, including nights, weekends, and holidays.
• Ensure compliance with Company SOPs and state regulations
• Ensure the work area is kept in clean and safe condition.
• Champion a safe work environment by modeling safety procedures, wearing appropriate PPE, and reporting injuries, near misses, and hazards to management.
• Behave in a manner that is positive, productive, cooperative, and encourages teamwork.
• Perform other duties as assigned.

Skills

Age 21+

High school diploma

Retail experience

Leadership experience

POS / cash handling

Reliable transportation

Background check capable

Teamwork

Communication

Results oriented

Education

High school diploma or GED

Tools

POS software

Cash handling

Job description

Insa Cannabis in Hartford, CT is seeking a Retail Lead to drive customer service excellence and lead the store team in achieving sales goals. You will champion brand knowledge, regulatory compliance, and efficient transaction processing to deliver a best-in-class shopping experience.

The role requires 21+ and prior retail/leadership background, with flexibility for evenings, weekends, and holidays. This on-site position offers growth in a fast-paced cannabis retail environment.