Cannabis Retail Sales Lead — Customer Experience

Curaleaf; Groton (CT); On-site; USD 19,000 - 28,000; Full time

Job summary

Curaleaf Groton is seeking a Retail Sales Associate to be the face of the brand, helping customers explore cannabis products while delivering top-tier service. You will create a welcoming, informative, inclusive and engaging environment, guiding guests to the right products and building trust with every interaction.

Join us for a fast-paced, high-growth role with weekend/evening accessibility. You will support store operations, upsell effectively, and help ensure a compliant, customer-focused

Qualifications

• Excellent customer service and communication skills.
• Willingness to work weekends, evenings and holidays as required.
• Ability to follow procedures and ensure regulatory compliance.

Responsibilities

• Greet and assist all guests in a warm, professional manner to deliver an exceptional customer experience.
• Build genuine connections with customers and offer personalized product advice.
• Address concerns professionally and resolve issues to guarantee satisfaction.
• Encourage loyalty by enrolling guests in rewards programs.
• Work with the team to maintain a respectful, inclusive and upbeat atmosphere.
• Open and close the store, handle cash, and follow all procedures.
• Check IDs, update customer profiles, and process transactions accurately.
• Keep the store clean, organized, and stocked from floor to backroom.
• Assist inventory tasks such as restocking and fulfilling online orders.
• Meet daily sales goals by upselling and leveraging product knowledge.
• Highlight deals and add-on items at checkout to boost satisfaction.
• Stay informed on promotions and product updates for a seamless experience.
• Remain agile in a fast-paced retail environment and take on extra duties as needed.

Skills

Customer Experience

Teamwork

Store Operations

Education

High school diploma or GED

Job description

Curaleaf Groton is seeking a Retail Sales Associate to be the face of the brand, helping customers explore cannabis products while delivering top-tier service. You will create a welcoming, informative, inclusive and engaging environment, guiding guests to the right products and building trust with every interaction.

Join us for a fast-paced, high-growth role with weekend/evening accessibility. You will support store operations, upsell effectively, and help ensure a compliant, customer-focused