Cannabis Retail Lead & Budtender Coach

Mint Cannabis; Roseville (MI); Presencial; USD 26.000 - 28.000; Jornada completa

Descripción de la vacante

Mint Cannabis in Roseville, MI is seeking a Retail Lead to guide daily dispensary operations, coach Budtenders, ensure compliant customer service, and bridge staff with store management. You will open and close the store, supervise floor activities, assist patients with product selection, maintain clean, labeled displays, handle POS transactions, and uphold a professional, compliant retail environment.

This role requires strong communication, leadership, and a flexible schedule, including

Formación

• 1+ year of customer service or cannabis retail experience required.
• 1+ year of leadership experience preferred.
• Strong communication, conflict resolution, and team-building skills.
• Working knowledge of cannabis products, POS systems, and customer service best practices.
• Ability to stand for extended periods (3+ hours) and lift up to 50 pounds.
• Reliable transportation and a flexible schedule, including weekends and holidays.
• Must be at least 21 years of age.
• Must be able to obtain and maintain a Facility Agent Card (or equivalent license) if required by state regulations.

Responsabilidades

• Open and close the store in accordance with company policy.
• Oversee daily dispensary floor operations and ensure staff are supported and efficient.
• Verify allotments, guide patients through product selection, and deliver exceptional service.
• Mentor and train Budtenders and delegating tasks as needed.
• Ensure product displays are clean, properly labeled, rotated, and fully stocked.
• Handle customer concerns, assist with de-escalation, and support team performance.
• Operate point-of-sale systems accurately and assist with daily cash reconciliation.
• Maintain a clean, compliant, and professional retail environment.
• Support management with team communication, scheduling, and daily feedback.
• Supervises Budtenders and retail team members during scheduled shifts.

Conocimientos

Customer service

Leadership

Communication

Team-building

Conflict resolution

Stamina

Educación

High school diploma or equivalent

Herramientas

POS systems

Descripción del empleo

Mint Cannabis in Roseville, MI is seeking a Retail Lead to guide daily dispensary operations, coach Budtenders, ensure compliant customer service, and bridge staff with store management. You will open and close the store, supervise floor activities, assist patients with product selection, maintain clean, labeled displays, handle POS transactions, and uphold a professional, compliant retail environment.

This role requires strong communication, leadership, and a flexible schedule, including