Cannabis Retail Lead: Customer Service & Team Coaching

Broadway Cannabis Market & Mint Cannabis Co.; Gilbert (AZ); On-site; USD 46,000 - 53,000; Full time

Job summary

Broadway Cannabis Market & Mint Cannabis Co. in Gilbert, AZ is seeking a Retail Lead to oversee daily dispensary operations, mentor Budtenders, ensure compliance, and deliver outstanding customer experiences.

The role requires 1+ year of cannabis retail and leadership experience, strong communication, and a flexible schedule including weekends. Compensation includes a $22.50/hour salary equivalent with room for growth and professional development.

Qualifications

• 1+ year of customer service or cannabis retail experience.
• 1+ year of leadership experience preferred.
• Strong communication and team-building skills.
• Ability to stand for extended periods and lift up to 50 pounds.
• Must be 21+ and able to obtain required state license.

Responsibilities

• Open and close the store per company policy.
• Oversee daily dispensary floor operations and support staff.
• Guide patients through product selection and deliver exceptional service.
• Mentor and train Budtenders and assign tasks as needed.
• Maintain clean, labeled, rotated, and stocked displays; handle customer concerns and de-escalation.

Skills

Leadership

Customer service

Communication

POS systems

Team-building

Scheduling

Cash handling

Product knowledge

De-escalation

Training

Tools

POS systems

Job description

Broadway Cannabis Market & Mint Cannabis Co. in Gilbert, AZ is seeking a Retail Lead to oversee daily dispensary operations, mentor Budtenders, ensure compliance, and deliver outstanding customer experiences.

The role requires 1+ year of cannabis retail and leadership experience, strong communication, and a flexible schedule including weekends. Compensation includes a $22.50/hour salary equivalent with room for growth and professional development.