Cannabis Retail: Customer Experience & Ops Leader

EMBARC; Sutter Creek (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision, and life_insur

Paid time off

Employee discounts

Professional development support

Referral program

Job summary

EMBARC Sutter Creek is seeking a seasoned Sales and Operations Manager to lead our cannabis dispensary. You will drive customer experience, sales initiatives, and store operations while mentoring staff and ensuring regulatory compliance.

Your role includes inventory oversight, vendor relations, and program execution to build a strong community presence and consistent business performance.

Qualifications

• Proven leadership in a retail environment.
• Focus on customer experience and sales performance.
• Experience with store operations, inventory, and compliance.

Responsibilities

• Lead front-of-house team to deliver exceptional customer experiences and exceed sales goals.
• Oversee opening/closing, cash handling, merchandising, and policy compliance.
• Analyze sales metrics and staff performance to drive results.
• Manage inventory, counts, pricing, transfers, and compliance with METRC and POS.
• Mentor and coach team; ensure adherence to bargaining agreement and company values.

Skills

Leadership

Customer experience

Sales optimization

Team mentoring

Strong communication

Retail operations

Compliance and policy

Tools

TreezPOS

METRC

POS systems

Job description

EMBARC Sutter Creek is seeking a seasoned Sales and Operations Manager to lead our cannabis dispensary. You will drive customer experience, sales initiatives, and store operations while mentoring staff and ensuring regulatory compliance.

Your role includes inventory oversight, vendor relations, and program execution to build a strong community presence and consistent business performance.