Cannabis Retail Associate – Customer Experience Expert

JARS Cannabis; Milan (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free Employee Assistance Program

Health, Dental & Vision Insurance (FT)

401(k) Plan

Paid Time Off

Employee Discount

Monthly Bonus Incentives

Internal Growth Opportunities

Voluntary Life Insurance & Supplement 

Holiday Pay

Bereavement Time Pay

Parental Leave

Job summary

JARS Cannabis in Milan, Michigan is seeking a Retail Representative to provide exceptional customer service and expert product knowledge in a fast-paced cannabis retail environment.

You will work closely with store leadership, complete mandatory training through JARS University, and help customers find the right products, promotions, and deals while maintaining high service standards.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required.
• Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment.
• Acquired knowledge of cannabis strains and applications.
• Cannabis industry and/or health industry experience highly desirable.
• Exceptional interpersonal, communication, and customer service skills.
• Basic math skills required.

Responsibilities

• Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency.
• Utilize suggestive selling strategies and actively upsell customers on products and promotions.
• Accept constructive criticism and coaching from upper management.
• Assist with inventory tasks when needed.
• Work scheduled shifts and follow the company's attendance policy.
• Follow all safety and CRA rules and policies.
• Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more.
• Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer.
• Perform opening and closing duties as needed.
• Escalate customer issues to upper management when appropriate.
• Maintain a positive, caring attitude and treat customers and co-workers with respect.
• Maintain neatness, cleanliness, and organization of the sales floor.
• Fill in when short-staffed and remain willing to be cross-trained.
• Follow and integrate JARS company policies and procedures in all on-the-job interactions, tasks, and behaviors.
• Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
• Other duties as assigned by management.

Skills

Customer service

Cannabis knowledge

Interpersonal skills

Education

High school diploma or GED

Job description

JARS Cannabis in Milan, Michigan is seeking a Retail Representative to provide exceptional customer service and expert product knowledge in a fast-paced cannabis retail environment.

You will work closely with store leadership, complete mandatory training through JARS University, and help customers find the right products, promotions, and deals while maintaining high service standards.