Cannabis Patient Care Specialist - Education & Service

Livefino; Florida; On-site; USD 42,000 - 58,000; Full time

Job summary

Livefino in Florida is seeking a compassionate Patient Care Representative to guide patients and customers in a fast-paced cannabis retail environment. You will assist patients in product selection, educate on dosing and safe use, and ensure compliance with state regulations.

Responsibilities include processing orders, maintaining a welcoming store, staying current on products, and coordinating with managers. Strong communication, retail experience, and willingness to learn are essential.

Qualifications

• Strong communication and interpersonal skills required.
• Basic understanding of cannabis products and effects ideal for patient guidance.
• 1–3 years of customer service or retail experience in cannabis a plus.

Responsibilities

• Assist patients in selecting products based on needs, preferences, and desired effects.
• Educate customers on product types, potency, dosing, and safe consumption practices.
• Process transactions accurately using POS systems.
• Maintain a clean, organized, and welcoming retail environment.
• Stay up to date on product knowledge, promotions, and industry trends.
• Handle customer inquiries and resolve issues professionally.
• Create and execute patient orders in Adilas and the OMMU registry.
• Follow up with patients post order to gather feedback.

Skills

Communication

Interpersonal skills

Cannabis knowledge

Customer service experience

Tools

Adilas

OMMU Patient Registry

Onfleet

Microsoft Office

Job description

Livefino in Florida is seeking a compassionate Patient Care Representative to guide patients and customers in a fast-paced cannabis retail environment. You will assist patients in product selection, educate on dosing and safe use, and ensure compliance with state regulations.

Responsibilities include processing orders, maintaining a welcoming store, staying current on products, and coordinating with managers. Strong communication, retail experience, and willingness to learn are essential.