Patient Care Representative

Livefino; Florida; On-site; USD 42,000 - 58,000; Full time

Job summary

Livefino in Florida is seeking a compassionate Patient Care Representative to guide patients and customers in a fast-paced cannabis retail environment. You will assist patients in product selection, educate on dosing and safe use, and ensure compliance with state regulations.

Responsibilities include processing orders, maintaining a welcoming store, staying current on products, and coordinating with managers. Strong communication, retail experience, and willingness to learn are essential.

Qualifications

• Strong communication and interpersonal skills required.
• Basic understanding of cannabis products and effects ideal for patient guidance.
• 1–3 years of customer service or retail experience in cannabis a plus.

Responsibilities

• Assist patients in selecting products based on needs, preferences, and desired effects.
• Educate customers on product types, potency, dosing, and safe consumption practices.
• Process transactions accurately using POS systems.
• Maintain a clean, organized, and welcoming retail environment.
• Stay up to date on product knowledge, promotions, and industry trends.
• Handle customer inquiries and resolve issues professionally.
• Create and execute patient orders in Adilas and the OMMU registry.
• Follow up with patients post order to gather feedback.

Skills

Communication

Interpersonal skills

Cannabis knowledge

Customer service experience

Tools

Adilas

OMMU Patient Registry

Onfleet

Microsoft Office

Job description

We are seeking a compassionate and knowledgeable Patient Care Representative to provide exceptional service and guidance to patients and customers in a fast-paced cannabis retail environment.

• Assist patients in selecting products based on their needs, preferences, and desired effects.
• Educate customers on product types, potency, dosing, and safe consumption practices.
• Ensure compliance with state regulations, including ID verification and purchase limits.
• Process transactions accurately using POS systems.
• Maintain a clean, organized, and welcoming retail environment.
• Stay up to date on product knowledge, promotions, and industry trends.
• Handle customer inquiries and resolve issues professionally.
• Operate daily as both a patient advocate and a company advocate.
• Required competency to learn, understand, and perform functionality within:
  • Adilas (POS/CRM)
  • FL Dept. of Health OMMU Patient Registry
  • Onfleet delivery task management
  • Microsoft Office suite
• Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Patient care reps will work with in‑house cannabis experts to continue their journey of cannabis education.
• Speak with patients over the phone and in person regarding FAQs that may include the following:
  • General questions about cannabis and GrowHealthy cannabis products.
  • General questions about GrowHealthy locations and delivery zones/schedules.
  • General questions about how to become a patient and make the most of the current FL medical marijuana program.
• Create and execute patient orders in Adilas and the OMMU registry.
• Maintain a patient log.
• Follow up with patients post order to gather and communicate feedback on GrowHealthy products and services.
• Must be able to clearly organize and communicate patient concerns and questions back to Patient Services Manager, Director of Dispensing/Retail Operations, Delivery Manager, and other managers and executives that may require such information.
• Apply and ensure accuracy of coordinating patient related compliance labels to outgoing orders.
• Help maintain [e-mail] inbox and update Adilas and patient log as necessary. Office managers may forward relevant emails to Patient Care Reps from the [e-mail] inbox as well.
• May be required to support a physician outreach team by working with physicians over the phone and face to face. May even be required to participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.
• May be required to participate in door-to-door delivery patient transactions or help train dispensary associates in our brick and mortar transactions.
• May be required to visit GrowHealthy brick and mortar dispensary locations to educate and promote the brand as well as interact and educate visiting patients and future clients.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

The Company is committed to providing an accessible and barrier-free environment. Please advise Human Resources if you require accommodation during any part of the recruitment process.

• Must be able to pass a Level 2 background check.
• Must be able to clearly organize and communicate patient concerns and questions back to Patient Services Manager, Director of Dispensing/Retail Operations, Delivery Manager, and other managers and executives that may require such information.
• 1 to 3 years of customer service or retail experience (cannabis experience a plus).
• Strong communication and interpersonal skills
• Basic understanding of cannabis products and effects (or willingness to learn).
• Ability to work in a fast-paced, team-oriented environment.
• Must meet all state requirements for employment in a cannabis dispensary.