Cannabis Order Fulfillment Supervisor & Delivery Ops

Cresco Labs; Uxbridge, Northern (MA, KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Major medical insurance

401K match

FSA/HSA programs

LTD/STD options

Life insurance

Job summary

Cresco Labs seeks an Order Fulfillment Supervisor to join our Massachusetts facilities. The role oversees efficient and accurate fulfillment of sales orders and supports logistics, coordinating routes and schedules for transport to dispensary customers.

Homebase is Uxbridge, with oversight of Fall River team. This cross-facility role requires 1-3 years in inventory/logistics and 2+ years in supervisory capacity, plus strong Excel/Word skills and attention to detail.

Qualifications

• Relevant educational background or 1-3 years of experience in Inventory Management, Logistics, Business Administration, Order Fulfillment, or similar
• Two years of supervisory/managerial experience with managing agents and operations
• Strong attention to detail and ability to adhere to strict policies and procedures
• Well organized and able to meet deadlines
• Works well with all peers
• Effective time-management skills and ability to multi-task
• Ability to work in a fast-paced, changing environment
• Strong Excel, Word, and general computer knowledge
• Requires ability to sit, stand, kneel, and/or do repetitive actions with hands for long periods
• Requires ability to lift up to 50 lbs to torso level

Responsibilities

• Train and onboard Leads, Agents, and Drivers
• Track vehicle maintenance records
• Ensure leads and agents perform daily tasks correctly and efficiently
• Administer coaching and discipline with HR support
• Monitor WI’s/SOP’s and implement new ones to increase productivity
• Take daily attendance and attend weekly meetings with the Order Fulfillment Manager
• Conduct daily meetings for Leads, Agents, and Drivers
• Recordkeeping of Delivery Rejection log and Daily Performance log
• Problem-solve inventory discrepancies
• Keep track of Order Fulfillment inventory
• Approve Timecards and leave requests
• Interview potential candidates
• Oversee accuracy of manifests for sales orders of finished goods for delivery
• Oversee toting and sealing all finished orders for delivery
• Collaborate with Order Fulfillment Manager/Sales on delivery scheduling
• Place customer orders on schedule based on logistics, inventory and requests

Skills

Inventory Management

Logistics

Supervisory experience

Excel

Word

Attention to detail

Time management

Communication

Education

Business Administration background

Tools

Excel

Word

Job description

Cresco Labs seeks an Order Fulfillment Supervisor to join our Massachusetts facilities. The role oversees efficient and accurate fulfillment of sales orders and supports logistics, coordinating routes and schedules for transport to dispensary customers.

Homebase is Uxbridge, with oversight of Fall River team. This cross-facility role requires 1-3 years in inventory/logistics and 2+ years in supervisory capacity, plus strong Excel/Word skills and attention to detail.