Order Fulfillment Supervisor New Uxbridge, MA

Cresco Labs; Uxbridge, Northern (MA, KY); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Major medical insurance

401K match

FSA/HSA programs

LTD/STD options

Life insurance

Job summary

Cresco Labs seeks an Order Fulfillment Supervisor to join our Massachusetts facilities. The role oversees efficient and accurate fulfillment of sales orders and supports logistics, coordinating routes and schedules for transport to dispensary customers.

Homebase is Uxbridge, with oversight of Fall River team. This cross-facility role requires 1-3 years in inventory/logistics and 2+ years in supervisory capacity, plus strong Excel/Word skills and attention to detail.

Qualifications

• Relevant educational background or 1-3 years of experience in Inventory Management, Logistics, Business Administration, Order Fulfillment, or similar
• Two years of supervisory/managerial experience with managing agents and operations
• Strong attention to detail and ability to adhere to strict policies and procedures
• Well organized and able to meet deadlines
• Works well with all peers
• Effective time-management skills and ability to multi-task
• Ability to work in a fast-paced, changing environment
• Strong Excel, Word, and general computer knowledge
• Requires ability to sit, stand, kneel, and/or do repetitive actions with hands for long periods
• Requires ability to lift up to 50 lbs to torso level

Responsibilities

• Train and onboard Leads, Agents, and Drivers
• Track vehicle maintenance records
• Ensure leads and agents perform daily tasks correctly and efficiently
• Administer coaching and discipline with HR support
• Monitor WI’s/SOP’s and implement new ones to increase productivity
• Take daily attendance and attend weekly meetings with the Order Fulfillment Manager
• Conduct daily meetings for Leads, Agents, and Drivers
• Recordkeeping of Delivery Rejection log and Daily Performance log
• Problem-solve inventory discrepancies
• Keep track of Order Fulfillment inventory
• Approve Timecards and leave requests
• Interview potential candidates
• Oversee accuracy of manifests for sales orders of finished goods for delivery
• Oversee toting and sealing all finished orders for delivery
• Collaborate with Order Fulfillment Manager/Sales on delivery scheduling
• Place customer orders on schedule based on logistics, inventory and requests

Skills

Inventory Management

Logistics

Supervisory experience

Excel

Word

Attention to detail

Time management

Communication

Education

Business Administration background

Tools

Excel

Word

Job description

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco Labs is seeking an Order Fulfillment Supervisor to join our Massachusetts facilities . The Order Fulfillment Supervisor will oversee the efficient and accurate fulfillment of sales orders in anticipation of their delivery as well as assist overseeing Logistics . The Order Fulfillment Supervisor coordinates routes and schedules for transport of orders to our dispensary customers , under the direction of the Order Fulfillment Manager. This is a cross-facility role, with homebase at Uxbridge, while also overseeing the team in Fall River.

CORE JOB DUTIES

• Training and onboarding Leads, Agents,and Drivers
• Tracking maintenance records for delivery vehicles
• Ensuring leads and agents are performing daily tasks correctly and efficiently
• Administering coaching and discipline, as needed, partnering with the department Manager or Human Resources where appropriate.
• Monitoring WI’s/SOP’s
• Implementing and testing new WI’s/SOP’s to increase productivity
• Taking daily attendance
• Attending weekly meetings with Order Fulfillment Manager to discuss delivery rejections, root causes, countermeasures, and other relevant matters
• Conducting daily meetings for Leads, Agents,and Drivers
• Recordkeeping of Delivery Rejection log, and Daily Performance log
• Problem-solving inventory discrepancies
• Keeping track of Order Fulfillment inventory
• Approving Timecards
• Approving/Denying time off for Leads, Agents,and Drivers
• Interviewing potential candidates

Fulfilling Orders

• Communicating with Sales, as needed
• Oversee the accuracy of manifests for sales orders of finished goods for delivery
• Oversee toting and sealing all finished orders for delivery
• Collaborating with the Order Fulfillment Manager/Sales regarding delivery scheduling
• Placing customer orders on schedule based on logistics, on-hand inventory, and customer requests

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• Relevant educational background or 1-3 years of experience in Inventory Management, Logistics, Business Administration, Order Fulfillment, or similar
• Two years of experience in a position with supervisory/managerial responsibilities with demonstrated experience managing agents and operations
• Strong attention to detail and ability to adhere to strict policies and procedure
• Well organized and ability to keep deadlines
• Works well with all peers
• Effective time-management skills and ability to multi-task
• Ability to work in a fast-paced, changing, and challenging environment
• Strong Excel, Word, and general computer knowledge
• Requires work around plant material, which could include exposure to plant pollen and/or dust.
• Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.
• Requires ability to lift up to 50 lbs to torso level.

Pay Range

$55,000 - $60,000 USD

BENEFITS

• major medical, dental and vision insurance
• a 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• life insurance and AD&D
• paid holidays and paid time off
• annual discretionary bonuses, stock options as well as participation in our employee discount program.

Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act (“CCPA”) Notice to Applicants:

Please read theCalifornia Employee Privacy Notice (“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in theSunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by [e-mail]