Cannabis Licensing Unit Manager – Regulatory Leader

State-of-Missour; Jefferson City (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

State of Missouri's Division of Cannabis Regulation seeks a Regulatory Auditor Supervisor in Jefferson City to lead the Individual Licensing Unit, oversee daily operations, and guide policy interpretation and decision-making.

You will review applications, coordinate with law enforcement and the Administrative Hearing Commission, forecast workloads, develop processes, and promote a collaborative, results-driven team environment.

Qualifications

• Bachelor’s degree and 2–4 years of relevant experience.
• 2–4 years of supervisory experience preferred.
• Familiarity with Article XIV and the associated regulations.
• Strong interpersonal, written, and verbal communication skills.
• Demonstrated experience in leading collaboration within teams and across groups.
• Experience developing and implementing programs, policies, and procedures
• Ability to work in a fast paced environment, adapt to change, manage unit operations, and achieve results.
• Three years of experience in regulatory policy development or program implementation preferred.

Responsibilities

• Manages daily unit operations, including oversight of existing application processes and call center operations, building out application and communication processes, handling escalated inquiries, carrying out rule interpretation, document development, review and approval, policy analysis, personnel oversight, and project management.
• Final application review and denial within the registration system and within criminal history background records; planning, managing and directing day-to-day workload based on application submission and processing trends; reviewing individual work and identifying team training needs; internal and external communication development; supports other unit sections in a leadership capacity when needed.
• Cooperate with other agencies, including but not limited to: law enforcement entities and Administrative Hearing Commission in directing investigations and presenting cases.
• Analyzing data used to forecast for scheduling and workload management.
• Regularly coordinates and communicates within all levels of the organization.
• Cross-collaboration with other units within the section, and cross-divisionally as required.

Skills

Supervisory experience

Communication skills

Policy development

Program implementation

Regulations familiarity

Team collaboration

Adaptability

Data analysis

Forecasting workload

Project management

Education

Bachelor's degree

Job description

State of Missouri's Division of Cannabis Regulation seeks a Regulatory Auditor Supervisor in Jefferson City to lead the Individual Licensing Unit, oversee daily operations, and guide policy interpretation and decision-making.

You will review applications, coordinate with law enforcement and the Administrative Hearing Commission, forecast workloads, develop processes, and promote a collaborative, results-driven team environment.