Cannabis Education & Customer Care Specialist

Renew Cannabis Co.; Illinois; On-site; USD 22,000 - 33,000; Full time

Job summary

Verano Holdings Corp. is hiring a Cannabis Advisor to deliver exceptional customer service, provide educational consulting, and support compliance in a fast-paced retail cannabis environment.

You will greet guests, explain product types and usage, process transactions at the POS, and help maintain stock and a clean storefront while adhering to state regulations and METRC/BioTrack requirements. This role requires 21+, successful background check, and ongoing cannabis education.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Criminal background check and state badging may be required.
• Interest in cannabinoids, terpenes and product applications.
• Ability to use office equipment and software (Word, Excel, email).
• Understanding of cannabis laws and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Advocate cannabis customer care and education.
• Educate on product types, methods and efficacy (no medical advice).
• Build rapport with regular customers for repeat business.
• Support managers and other Cannabis Advisors as needed.
• Maintain a clean, organized, and sanitized workstation/storefront.
• Ensure accuracy of online orders before pick-up.
• Stock, merchandise, and replenish displays of inventory.
• Process POS transactions and update METRC/BioTrack inventory.
• Comply with local and state regulations.

Skills

Customer service

Retail experience

Cannabis knowledge

Education

High School Diploma

Tools

METRC

BioTrack

Job description

Verano Holdings Corp. is hiring a Cannabis Advisor to deliver exceptional customer service, provide educational consulting, and support compliance in a fast-paced retail cannabis environment.

You will greet guests, explain product types and usage, process transactions at the POS, and help maintain stock and a clean storefront while adhering to state regulations and METRC/BioTrack requirements. This role requires 21+, successful background check, and ongoing cannabis education.