Cannabis Customer Care Specialist

Renew Cannabis Co.; Charleston (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

Verano Holdings Corp. seeks a Cannabis Advisor to deliver exceptional customer service, provide educational consulting on cannabis products, and assist with patient record management where required.

You will greet customers, explain product types and usage, ensure compliance with state regulations, process POS transactions, and maintain a clean, organized storefront. This role requires 1–2 years of retail or hospitality experience and a willingness to learn about cannabinoids.

Qualifications

• Experience in retail or hospitality environments.
• Willingness to learn about cannabinoids, terpenes, and product applications.
• Ability to follow Federal, State, and local cannabis laws and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Provide education on cannabis products and usage (not medical advice).
• Maintain compliance with state regulations and inventory systems (METRC, BioTrack).
• Process transactions at the POS and ensure accurate online order updates.
• Stock, merchandise, and replenish displays of cannabis products.
• Support store operations and other Cannabis Advisors as needed.

Skills

Customer service

Cannabis knowledge

Compliance knowledge

POS transactions

Education

High School Diploma

Job description

Verano Holdings Corp. seeks a Cannabis Advisor to deliver exceptional customer service, provide educational consulting on cannabis products, and assist with patient record management where required.

You will greet customers, explain product types and usage, ensure compliance with state regulations, process POS transactions, and maintain a clean, organized storefront. This role requires 1–2 years of retail or hospitality experience and a willingness to learn about cannabinoids.