Cannabis Education & Customer Care Advisor

Verano; Okeechobee (FL); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Verano Holdings Corp. is seeking a Cannabis Advisor in Okeechobee, FL to greet customers, educate on cannabis products, and assist patients with their needs in a compliant retail environment.

The role emphasizes a positive attitude, the ability to build rapport with regular customers, and ongoing cannabis education while maintaining accurate POS transactions and inventory records (METRC, BioTrack).

Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Criminal background check and appropriate state badging may be required.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software (Word, Excel, email).
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Advocate cannabis customer care.
• Educate customers on cannabis products and usage (not medical advice).
• Build rapport to promote repeat business.
• Work well in a fast-paced retail environment.
• Provide product information on types, methods and efficacy of cannabis products.
• Stay open to ongoing cannabis education and training.
• Support managers and other Cannabis Advisors as needed.
• Maintain a clean, organized workstation and storefront.
• Ensure accuracy of online orders before pickup.
• Understand and apply compliance regulations as required by local/state laws.
• Stock, merchandise, and replenish displays of inventory.
• Complete POS transactions and update inventory systems (METRC, BioTrack).
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

METRC

BioTrack

Job description

Verano Holdings Corp. is seeking a Cannabis Advisor in Okeechobee, FL to greet customers, educate on cannabis products, and assist patients with their needs in a compliant retail environment.

The role emphasizes a positive attitude, the ability to build rapport with regular customers, and ongoing cannabis education while maintaining accurate POS transactions and inventory records (METRC, BioTrack).