Cannabis Dispensary Team Lead

Sunnyside*; Florida; On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

Sunnyside*, part of Cresco Labs, is seeking a Retail Store Supervisor to oversee daily dispensary operations in Bonita Springs, FL. You will direct staff workflow, manage opening/closing, and handle escalated customer inquiries while representing our mission to professionalize cannabis retail.

The role requires 3–5 years in customer service, 1+ year in team leadership, and strong communication. Cannabis knowledge and compliance are essential. Competitive pay and benefits provided.

Qualifications

• High School Diploma or equivalent.
• 3-5 years’ experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.
• Excellent communication, interpersonal, and persuasive skills.

Responsibilities

• Perform store opening and closing procedures.
• Train and onboard Lead Wellness Advisors and Wellness Advisors.
• Respond to employee questions and communicate resource requirements to management.
• Provide real-time coaching and escalate employee relations issues.
• Direct workflow by creating rosters and delegating daily responsibilities.
• Ensure compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex product questions.
• Investigate cash, POS or product discrepancies and escalate as needed.
• Troubleshoot POS system issues and ensure inventory accuracy.

Skills

Customer service

Team leadership

Communication

Cannabis product knowledge

Problem solving

Education

High School Diploma or equivalent

Job description

Sunnyside*, part of Cresco Labs, is seeking a Retail Store Supervisor to oversee daily dispensary operations in Bonita Springs, FL. You will direct staff workflow, manage opening/closing, and handle escalated customer inquiries while representing our mission to professionalize cannabis retail.

The role requires 3–5 years in customer service, 1+ year in team leadership, and strong communication. Cannabis knowledge and compliance are essential. Competitive pay and benefits provided.