Cannabis Dispensary Store Supervisor

Sunnyside; Buffalo Grove (IL); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) match program

Paid holidays and time off

Job summary

Cresco Labs’ Sunnyside Retail Store Supervisor is responsible for guiding daily dispensary operations in accordance with state laws and company standards. You will lead staff, oversee opening/closing, and manage escalated customer issues while promoting the Sunnyside mission to normalize, professionalize, and revolutionize cannabis.

The role emphasizes training, regulatory compliance, and strong customer service, with opportunities to drive sales goals and maintain a safe, compliant store

Qualifications

• High School Diploma or equivalent

Responsibilities

• Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non- peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management.
• Provide real-time coaching and feedback for performance concerns; document and elevate all employee relations issues in a timely manner to management.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)
• Ability to walk or stand for extended periods of time

Skills

Team leadership

Customer service

Communication

Retail operations

Problem solving

Education

High school diploma

Tools

POS system

Job description

Cresco Labs’ Sunnyside Retail Store Supervisor is responsible for guiding daily dispensary operations in accordance with state laws and company standards. You will lead staff, oversee opening/closing, and manage escalated customer issues while promoting the Sunnyside mission to normalize, professionalize, and revolutionize cannabis.

The role emphasizes training, regulatory compliance, and strong customer service, with opportunities to drive sales goals and maintain a safe, compliant store