Cannabis Retail Store Supervisor — Lead Team & Growth

SUNNYSIDE; Fern Park (FL); Sur place; USD 42 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(K) match

FSA/HSA programs

Life insurance

Résumé du poste

Cresco Labs' Sunnyside retail store in Florida seeks a Dispensary Supervisor to oversee daily operations, open/close procedures, and resolve customer escalations while embodying the company's mission to normalize and professionalize cannabis.

You will lead a team of hourly staff, coach on selling techniques, ensure compliance with state laws, and partner with management to meet sales goals. This role emphasizes training, teamwork, and exceptional guest service.

Qualifications

• High school diploma or equivalent.
• 3-5 years’ experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.
• Ability to learn and apply technical and product-related information in a professional consultative manner.
• Excellent communication, interpersonal, and persuasive skills.

Responsabilités

• Regularly perform store opening and closing procedures, including register prep, inventory reconciliation, and reporting.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, coaching on selling techniques.
• Respond to employee questions or concerns and communicate resource requirements to management.
• Provide real-time coaching and document employee relations issues in a timely manner.
• Direct the workflow of the team by creating rosters and delegating daily responsibilities.
• Ensure team compliance with all company policies, procedures, and laws.
• Manage escalated customer concerns and respond to complex product questions.
• Investigate cash, POS, or product discrepancies and escalate as needed.
• Troubleshoot POS system issues.
• Verify inventory counts and cash deposits; reconcile discrepancies.
• Maintain inventory of marketing assets and promotional materials.
• Ensure a clean and safe environment; lift up to 50 lbs (100 lbs with assistance).
• Ability to walk or stand for extended periods.

Connaissances

Communication

Interpersonal skills

Persuasion

Leadership

Formation

High School Diploma or equivalent

Description du poste

Cresco Labs' Sunnyside retail store in Florida seeks a Dispensary Supervisor to oversee daily operations, open/close procedures, and resolve customer escalations while embodying the company's mission to normalize and professionalize cannabis.

You will lead a team of hourly staff, coach on selling techniques, ensure compliance with state laws, and partner with management to meet sales goals. This role emphasizes training, teamwork, and exceptional guest service.