Cannabis Dispensary Patient Concierge

Jushi Holdings Inc.; Bethlehem (Northampton County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Short- and Long-Term Disability

Flexible Spending Accounts

Paid Time Off

Paid Holidays

401(k)

Job summary

Jushi Holdings Inc. is seeking a Dispensary Patient Consultant to deliver concierge-level service in a retail setting. You will guide customers, explain patient benefits, and promote memberships while maintaining regulatory compliance.

The role requires at least 2 years in retail customer service, strong computer and math skills, and ability to multi-task in person and on the phone. Bilingual Spanish is preferred and some local travel may be required.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor’s degree preferred.
• Minimum of 2 years’ experience with customer service in retail.
• Excellent computer, mathematical, language and reasoning skills.
• Bilingual in Spanish preferred.
• Excellent multi-tasking skills over the phone and in person.
• Occasionally requires local travel, as needed.

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism.
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available.
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests.
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance.
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Operate cash register, computer-based POS system, and cash drawer.
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines.
• All other job duties as assigned

Skills

Customer service

Multitasking

Spanish bilingual

Computer skills

Education

High School or GED

Associate degree

Bachelor’s degree

Tools

POS system

Job description

Jushi Holdings Inc. is seeking a Dispensary Patient Consultant to deliver concierge-level service in a retail setting. You will guide customers, explain patient benefits, and promote memberships while maintaining regulatory compliance.

The role requires at least 2 years in retail customer service, strong computer and math skills, and ability to multi-task in person and on the phone. Bilingual Spanish is preferred and some local travel may be required.