Cannabis Retail Patient Care Concierge

Jushi Holdings Inc.; West Chester (Chester County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Short-and Long-Term Disability

Flexible Spending Accounts

Paid Time Off

Paid Holidays

401(k)

Job summary

Jushi Holdings Inc. in West Chester, PA, seeks a Dispensary Patient Consultant to deliver concierge-level service and support sales in our medical cannabis retail location.

You will guide patrons, explain memberships, handle POS transactions, and maintain store cleanliness while adhering to policy and regulations. Requirements include a HS diploma or GED, 2+ years retail customer service, strong computer skills, and bilingual Spanish preferred.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor's degree in any field preferred.
• Minimum of 2 years’ experience with customer service in retail.
• Excellent computer, mathematical, language and reasoning skills.
• Bilingual in Spanish preferred.
• Excellent multi-tasking skills over the phone and in person.

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism.
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available.
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests.
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance.
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Operate cash register, computer-based POS system, and cash drawer.
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines.
• All other job duties as assigned.

Skills

Customer service

Retail experience

Bilingual Spanish

Computer skills

Education

HS diploma or GED

Tools

POS system

Job description

Jushi Holdings Inc. in West Chester, PA, seeks a Dispensary Patient Consultant to deliver concierge-level service and support sales in our medical cannabis retail location.

You will guide patrons, explain memberships, handle POS transactions, and maintain store cleanliness while adhering to policy and regulations. Requirements include a HS diploma or GED, 2+ years retail customer service, strong computer skills, and bilingual Spanish preferred.