Cannabis Dispensary Lead and Operations Supervisor

4Front Ventures Corp.; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

4Front Ventures Corp. seeks a hands-on leader for our Illinois operations. This role requires full shift availability, including nights, weekends, and holidays, to ensure exceptional customer service and regulatory compliance in a cannabis retail environment.

You will manage teams across Floor and Inventory, train staff, and uphold safety protocols while aligning with store and company goals. Prior cannabis and inventory experience are preferred for success in this fast-paced, compliant business.

Qualifications

• 21+ and currently residing in the USA.
• High School Diploma or GED.
• Dispensing Organization Agent Identification Card (obtained upon hire).
• Associate Degree or industry training equivalent (preferred).
• Retail experience, 2+ years (preferred).
• Cannabis industry experience, 2+ years (preferred).
• Inventory management experience, 1+ years (preferred).
• Guest service experience, 1+ years (preferred).

Responsibilities

• Work cross-functionally through the operation and maintain a hands-on leadership approach.
• Ensure safety protocols and regulatory compliance across the unit and site.
• Maintain in-depth knowledge of store vendors, products/strains, and industry trends.
• Assist with inquiries, product information and service recovery while maintaining organization.
• Collaborate with Floor and Inventory departments on all processes related to service and product handling.
• Assist with hiring, training, coaching, and development of employees to ensure team and company success.
• Delegate, manage, and empower the team to achieve optimal performance.
• Must be versed in conflict resolution for customer issues.
• Act as first contact for RA1/RA2 customer situations that require elevation.
• Align with Inventory/Floor Manager to meet financial and operational goals.
• Partner with cash handling managers to ensure proper cash flow intake.
• Implement and manage all Company policies and procedures.

Skills

Retail experience

Cannabis industry experience

Inventory management

Guest service experience

Conflict resolution

People leadership

Education

High School Diploma or GED

Associate Degree or industry training preferred

Job description

4Front Ventures Corp. seeks a hands-on leader for our Illinois operations. This role requires full shift availability, including nights, weekends, and holidays, to ensure exceptional customer service and regulatory compliance in a cannabis retail environment.

You will manage teams across Floor and Inventory, train staff, and uphold safety protocols while aligning with store and company goals. Prior cannabis and inventory experience are preferred for success in this fast-paced, compliant business.