Dispensary Supervisor - Hybrid

4Front Ventures Corp.; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

4Front Ventures Corp. seeks a hands-on leader for our Illinois operations. This role requires full shift availability, including nights, weekends, and holidays, to ensure exceptional customer service and regulatory compliance in a cannabis retail environment.

You will manage teams across Floor and Inventory, train staff, and uphold safety protocols while aligning with store and company goals. Prior cannabis and inventory experience are preferred for success in this fast-paced, compliant business.

Qualifications

• 21+ and currently residing in the USA.
• High School Diploma or GED.
• Dispensing Organization Agent Identification Card (obtained upon hire).
• Associate Degree or industry training equivalent (preferred).
• Retail experience, 2+ years (preferred).
• Cannabis industry experience, 2+ years (preferred).
• Inventory management experience, 1+ years (preferred).
• Guest service experience, 1+ years (preferred).

Responsibilities

• Work cross-functionally through the operation and maintain a hands-on leadership approach.
• Ensure safety protocols and regulatory compliance across the unit and site.
• Maintain in-depth knowledge of store vendors, products/strains, and industry trends.
• Assist with inquiries, product information and service recovery while maintaining organization.
• Collaborate with Floor and Inventory departments on all processes related to service and product handling.
• Assist with hiring, training, coaching, and development of employees to ensure team and company success.
• Delegate, manage, and empower the team to achieve optimal performance.
• Must be versed in conflict resolution for customer issues.
• Act as first contact for RA1/RA2 customer situations that require elevation.
• Align with Inventory/Floor Manager to meet financial and operational goals.
• Partner with cash handling managers to ensure proper cash flow intake.
• Implement and manage all Company policies and procedures.

Skills

Retail experience

Cannabis industry experience

Inventory management

Guest service experience

Conflict resolution

People leadership

Education

High School Diploma or GED

Associate Degree or industry training preferred

Job description

4Front Ventures (CSE: FFNT / OTCQX: FFNTF) is a fast-moving national cannabis grower, distributor, and retailer headquartered in Phoenix, Arizona with active operations in Massachusetts, Illinois, and Washington. Focusing on Excellence, People, Integrity, and Courage, 4Front Ventures is building a responsible and people-focused company that consistently produces high-quality products, ensures access to cannabis through top service and affordable brands, and provides value through job creation and community engagement. From plant genetics to the cannabis retail experience under the Mission Dispensary brand, 4Front's team applies expertise across the entire cannabis value chain.

ESSENTIAL RESPONSIBILITIES

• Work cross-functionally through the operation and maintain a hands-on "lead by example" approach
• Ensure that all safety protocols and procedures are followed by all employees in the unitand the site is in full compliance with all local and state laws while assisting with regulatory inspections
• Maintain in-depth knowledge of all store vendors, products/strains, and industry trends
• Assisting the team with inquiries, product information and service recovery while ensuring optimal organization is achieved
• Collaborate with the Floor and Inventory departments on all service and product related processes/matters
• Assist with the hiring, training, coaching, and development of employees and in any and all areas to ensure the team, department, and company division maintain success
• Delegate, manage, and empower the team to achieve an optimal performance
• Must be highly versed in conflict resolution for customer issues
• Act as the first point of contact for RA1/RA2 customer situations that need to be elevated
• Align with the Inventory/Floor Manager to set, meet, and manage all financial and operational goals.
• Partner with approved cash handling managers/supervisors to ensure the dispensary's cash flow/intake is properly managed
• Implement and manage all Company policies and procedures

AVAILABILITY

Full shift availability(nights, weekends, and holidays required)

QUALIFICATIONS

• 21+ and currently residing in the USA
• High School Diploma or GED
• Dispensing Organization Agent Identification Card (obtained upon hire)
• Associate Degree or industry training equivalent (preferred)
• Retail experience, 2+ years (preferred)
• Cannabis industry experience, 2+ years (preferred)
• Inventory management experience, 1+ years (preferred)
• Guest service experience, 1+ years (preferred)