Dispensary Supervisor - Hybrid

4Front Ventures; Chicago (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Employee Discounts

Health, Vision, Dental Benefits

Sick Pay/PTO Accrual

Parental/Maternity Leave

Employee Assistance Program

Holiday Pay

Career Development

Advancement Opportunities

Job summary

4Front Ventures is seeking a Dispensary Supervisor to lead the daily operations of our cannabis dispensary team in Illinois. You will provide hands-on leadership across the operation and ensure high standards for service, product knowledge, and compliance.

You will mentor staff, manage inquiries, and coordinate with Floor and Inventory to meet goals while maintaining a strong guest experience and accurate cash handling. This role requires availability for nights, weekends, and holidays.

Qualifications

• 21+ and currently residing in the USA.
• High School Diploma or GED.
• Dispensing Organization Agent Identification Card (obtained upon hire).
• Associate Degree or industry training equivalent (preferred).
• Retail experience, 2+ years (preferred).
• Cannabis industry experience, 2+ years (preferred).
• Inventory management experience, 1+ years (preferred).
• Guest service experience, 1+ years (preferred).
• Team building & management experience, 1+ years (preferred).
• Excellent communication, multi-tasking, time-management, planning, & organizational skills.
• Proficient in Microsoft Office Applications.

Responsibilities

• Lead by example across operations and teams.
• Ensure safety protocols and legal compliance; assist with inspections.
• Maintain knowledge of vendors, products/strains, and industry trends.
• Assist with inquiries, product information and service recovery.
• Collaborate with Floor and Inventory on processes/matters.
• Assist with hiring, training, coaching, and development of employees.
• Delegate, manage, and empower the team to optimize performance.
• Resolve customer issues with strong conflict resolution.
• Act as first contact for RA1/RA2 customer situations that need elevation.
• Align with Inventory/Floor Manager to meet financial and operational goals.
• Partner with cash-handling managers to ensure proper cash flow.
• Implement and enforce company policies and procedures.

Skills

Leadership

Retail experience

Cannabis industry

Inventory management

Guest service

Team building

Communication

Time management

Organizational skills

Education

High School Diploma or GED

Associate degree or industry training

Tools

Microsoft Office

Job description

4Front Ventures (CSE: FFNT / OTCQX: FFNTF) is a fast-moving national cannabis grower, distributor, and retailer headquartered in Phoenix, Arizona with active operations in Massachusetts, Illinois, and Washington. Focusing on Excellence, People, Integrity, and Courage, 4Front Ventures is building a responsible and people-focused company that consistently produces high-quality products, ensures access to cannabis through top service and affordable brands, and provides value through job creation and community engagement. From plant genetics to the cannabis retail experience under the Mission Dispensary brand, 4Front’s team applies expertise across the entire cannabis value chain.

The Dispensary Supervisor helps ensure all the daily tasks of the department are properly executed. This position requires a leader that has experience in every workstation of the department and strong cannabis knowledge. Priorities include providing full support to the team, assisting with rest/lunch breaks, communicating departmental updates, and executing all processes within the department. The Dispensary Supervisor will serve as one of the main points of contact for product related inquiries (cultivators/vendors, strain, content information), product trends, employee performance, guest related inquiries (service and product feedback), and must collaborate with management to while help maintain a high team morale.

ESSENTIAL RESPONSIBILITIES

• Work cross-functionally through the operation and maintain a hands‑on “lead by example” approach
• Ensure that all safety protocols and procedures are followed by all employees in the unitand the site is in full compliance with all local and state laws while assisting with regulatory inspections
• Maintain in-depth knowledge of all store vendors, products/strains, and industry trends
• Assisting the team with inquiries, product information and service recovery while ensuring optimal organization is achieved
• Collaborate with the Floor and Inventory departments on all service and product related processes/matters
• Assist with the hiring, training, coaching, and development of employees and in any and all areas to ensure the team, department, and company division maintain success
• Delegate, manage, and empower the team to achieve an optimal performance
• Must be highly versed in conflict resolution for customer issues
• Act as the first point of contact for RA1/RA2 customer situations that need to be elevated
• Align with the Inventory/Floor Manager to set, meet, and manage all financial and operational goals.
• Partner with approved cash handling managers/supervisors to ensure the dispensary’s cash flow/intake is properly managed
• Implement and manage all Company policies and procedures

AVAILABILITY

Full shift availability (nights, weekends, and holidays required)

QUALIFICATIONS

• 21+ and currently residing in the USA
• High School Diploma or GED
• Dispensing Organization Agent Identification Card (obtained upon hire)
• Associate Degree or industry training equivalent (preferred)
• Retail experience, 2+ years (preferred)
• Cannabis industry experience, 2+ years (preferred)
• Inventory management experience, 1+ years (preferred)
• Guest service experience, 1+ years (preferred)
• Team building & management experience, 1+ years (preferred)
• Excellent communication, multi-tasking, time-management, planning, & organizational skills
• Detail-oriented, critical thinker, problem solver, & assessor
• Proficient in Microsoft Office Applications

WORKING CONDITIONS

• Fast-paced, rapid-changing, retail dispensary environment
• Back of the house, inventory-care focused areas/stations
• Confined workstations in close proximity to other people (employees, guests, vendors) and crowds
• Handling cannabis products and packaged goods
• Kneeling, squatting, lifting, bending, walking, pivoting, and long-term standing (all expected activities)
• Frequently moves boxes weighing up to 50 pounds across the site for various needs

SALARY

$21-$22/hr., depending on experience.

WORKING AT 4FRONT

We are building a hard-working, diverse team that is excited to be a part of the evolving cannabis industry. Our team values a friendly, vibrant, and enthusiastic workplace. 4Front Ventures is an Equal Opportunity Employer.

• Benefits of working with us include:
• Employee Discounts (one of the highest in the industry)
• Health, Vision, Dental Benefits
• Sick Pay/PTO Accrual
• Parental/Maternity Leave
• Employee Assistance Program
• Holiday Pay (if required to work on select days)
• Career Development
• Advancement Opportunities

$21 - $22 an hour