Cannabis Dispensary Lead — Ops & Guest Experience

4Front Ventures; Chicago (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Employee Discounts

Health, Vision, Dental Benefits

Sick Pay/PTO Accrual

Parental/Maternity Leave

Employee Assistance Program

Holiday Pay

Career Development

Advancement Opportunities

Job summary

4Front Ventures is seeking a Dispensary Supervisor to lead the daily operations of our cannabis dispensary team in Illinois. You will provide hands-on leadership across the operation and ensure high standards for service, product knowledge, and compliance.

You will mentor staff, manage inquiries, and coordinate with Floor and Inventory to meet goals while maintaining a strong guest experience and accurate cash handling. This role requires availability for nights, weekends, and holidays.

Qualifications

• 21+ and currently residing in the USA.
• High School Diploma or GED.
• Dispensing Organization Agent Identification Card (obtained upon hire).
• Associate Degree or industry training equivalent (preferred).
• Retail experience, 2+ years (preferred).
• Cannabis industry experience, 2+ years (preferred).
• Inventory management experience, 1+ years (preferred).
• Guest service experience, 1+ years (preferred).
• Team building & management experience, 1+ years (preferred).
• Excellent communication, multi-tasking, time-management, planning, & organizational skills.
• Proficient in Microsoft Office Applications.

Responsibilities

• Lead by example across operations and teams.
• Ensure safety protocols and legal compliance; assist with inspections.
• Maintain knowledge of vendors, products/strains, and industry trends.
• Assist with inquiries, product information and service recovery.
• Collaborate with Floor and Inventory on processes/matters.
• Assist with hiring, training, coaching, and development of employees.
• Delegate, manage, and empower the team to optimize performance.
• Resolve customer issues with strong conflict resolution.
• Act as first contact for RA1/RA2 customer situations that need elevation.
• Align with Inventory/Floor Manager to meet financial and operational goals.
• Partner with cash-handling managers to ensure proper cash flow.
• Implement and enforce company policies and procedures.

Skills

Leadership

Retail experience

Cannabis industry

Inventory management

Guest service

Team building

Communication

Time management

Organizational skills

Education

High School Diploma or GED

Associate degree or industry training

Tools

Microsoft Office

Job description

4Front Ventures is seeking a Dispensary Supervisor to lead the daily operations of our cannabis dispensary team in Illinois. You will provide hands-on leadership across the operation and ensure high standards for service, product knowledge, and compliance.

You will mentor staff, manage inquiries, and coordinate with Floor and Inventory to meet goals while maintaining a strong guest experience and accurate cash handling. This role requires availability for nights, weekends, and holidays.