Retail Lead - Kalamazoo

Mint Cannabis; Kalamazoo (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Mint Cannabis in Kalamazoo, MI is seeking a Retail Lead to act as an operational extension to the store manager. You will oversee floor flow, ensure guests are served promptly, coach a busy team, and provide shift-level support from discount codes to lunch coverage.

Responsibilities include guiding 25+ team members on upselling, inventory duties, cash reconciliation, and maintaining compliance with Michigan regulations. You will drive sales metrics and reduce aging stock during peak hours.

Qualifications

• 1–2 years in the cannabis industry.
• Leadership background for large teams; cannabis leadership a plus.
• Experience in sales is preferred.
• Must be 21+ years of age and pass a background check.

Responsibilities

• Daily tasks: Lead and support the floor operations during shifts.
• Coach and provide sales feedback to the team to improve metrics.
• Coach team on inventory control and shrinkage reduction.
• Oversee store openings/closings, cash reconciliation, and POS use.
• Ensure compliance with Michigan state regulations and inspections.
• Drive sales and reduce aging/expired products.

Skills

Cannabis industry experience

Leadership experience

Sales experience

POS systems

Tools

POS systems

Job description

The retail lead's primary responsibility is to be an operational extension to the store manager. Retail leads are responsible for controlling the sales floor flow, ensuring guests are being tended to promptly, team members are fulfilling their responsibilities, and providing operational support from discount codes to lunch coverage. The retail lead would be responsible for overseeing their shift team members and the sales floor operational efficiencies while on shift.

Responsibilities:

• Daily tasks: The exact work you do.
  • Leadership Responsibilities: Ensuring 25+ Team members are upselling, completing daily inventory responsibilities, and providing a guest experience.
  • Sales Expertise: Responsible for coaching and giving sales feedback to the team on their shift, while also encouraging the team to improve their metrics for their location.
  • Inventory Control: Coaching team member to appropriately scan out products to help reduce shrinkage
  • Floor Operations: Manage daily store openings and closings, cash reconciliation, and point-of-sale (POS) systems, discount codes.
  • Compliance: Understanding Michigan compliance requirements to confidently walk through state inspections, reducing deficiencies.
• Goals: The results you must reach.
  • Improving sales consistently month over month.
  • Team education on expected sales metrics.
  • Reducing aging and expiring products.

Supervisory Responsibilities:

Qualifications:

• 1-2 years in the cannabis industry
• Leadership background, for large teams, cannabis leadership a plus.
• Experience in sales preferred
• Must be 21+ years of age and pass a background check

Physical Requirements:

• Sitting, standing, walking, and climbing for long periods of time.
• The environment can be loud
• Atmosphere & Pace: Fast-paced and energetic. The floor features specialized product displays (flower, edibles, concentrates). Staff must be adaptable to busy rushes, as wait times and long lines are common during peak hours

Equal Opportunity Employer Statement: Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Other Duties Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.