Cannabis Dispensary Experience Specialist

AYR Wellness, Inc.; Dayton (OH); Hybrid; USD 32,000 - 52,000; Full time

Job summary

AYR Wellness in Dayton, OH is seeking a Dispensary Technician to deliver an extraordinary patient experience. You will explain cannabis products, help patients, and support a clean, compliant dispensary environment.

Ideal candidates have 1-3 years in retail or customer service, basic math and cash handling, and familiarity with POS and inventory systems. High school diploma required; must be 21+. This role requires varied shifts, weekend work, and a commitment to patient-first service.

Qualifications

• Must possess basic math, computer, and cash handling skills.
• Ability to coordinate and problem solve in a professional manner.
• Must be 21 years of age or older.
• Able to pass all background checks
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with patients/caregivers and team members.
• Experience with cash handling and POS/inventory control systems.
• Prior experience working in a high-volume environment.

Responsibilities

• Provides knowledge, guidance, and a personalized experience to each patient by explaining potential benefits of the Premium Cannabis products offered.
• Ensures patient questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
• Oversees patient intake process, ensuring that appropriate patient records and paperwork are submitted, and confidential information is maintained appropriately.
• Accountable for accurately receiving, coordinating, and fulfilling patient orders by utilizing the POS and inventory tracking systems in compliance with AYR Wellness, local and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Patient first” acuity
• Follows compliance practices and prevents the diversion of medical cannabis to anyone other than authorized patients.
• Assists in processing and monitoring floor stock and participates in daily inventory counts.
• Assists in fostering a positive work environment, treats everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.

Skills

Cash handling

POS experience

Customer service

Communication

Education

High school diploma/GED

Tools

POS system

Inventory control systems

Job description

AYR Wellness in Dayton, OH is seeking a Dispensary Technician to deliver an extraordinary patient experience. You will explain cannabis products, help patients, and support a clean, compliant dispensary environment.

Ideal candidates have 1-3 years in retail or customer service, basic math and cash handling, and familiarity with POS and inventory systems. High school diploma required; must be 21+. This role requires varied shifts, weekend work, and a commitment to patient-first service.