Cannabis Dispensary Customer Success Specialist

Renew Cannabis Co.; Carol Stream (IL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Renew Cannabis Co. is seeking a Dispensary Associate to focus on customer service and education rather than hard selling. You’ll be the face of the company, guiding customers to the right cannabis products for recreation or wellness and ensuring a compliant, clean retail environment.

You will handle patient orders, operate the POS, and build positive relationships that encourage referrals and repeat visits. A friendly educator mindset and adherence to SOPs are essential.

Qualifications

• Must provide friendly, informative customer service and education about products.
• Strong communication to explain product benefits and usage.
• Ability to build long-term customer relationships for referrals and repeat business.

Responsibilities

• Record, arrange, and package patient orders with care.
• Maintain organized store environment and appearance.
• Provide exceptional service for new and existing customers.
• Enter transactions in the POS system accurately.
• Respond to customer requests with patient, informative answers.
• Maintain basic product knowledge of offerings in the retail location.
• Follow store engagement and compliance best practices.

Skills

Customer service

Communication

Education/product knowledge

Relationship building

Compliance awareness

Tools

POS system

Job description

Renew Cannabis Co. is seeking a Dispensary Associate to focus on customer service and education rather than hard selling. You’ll be the face of the company, guiding customers to the right cannabis products for recreation or wellness and ensuring a compliant, clean retail environment.

You will handle patient orders, operate the POS, and build positive relationships that encourage referrals and repeat visits. A friendly educator mindset and adherence to SOPs are essential.