Cannabis Dispensary Educator & Customer Success Associate

Renew Cannabis Co.; Orland Hills (IL); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Renew Cannabis Co. in Illinois is seeking a Dispensary Associate to be the welcoming face of our store, educating customers about products and helping them reach their wellness or recreational goals. You will assist with patient orders, maintain a clean, compliant retail space, and deliver friendly, informative service.

The role emphasizes relationship-building, consistent customer support, and strict SOP adherence. You will handle POS transactions and contribute to a positive company image.

Qualifications

• Records, arranges, and packages patient orders.
• Provide consistent exceptional service for new and existing customers.
• Maintain a basic understanding of the products available within the retail location.
• Follow SOPs to maintain compliant retail experience.

Responsibilities

• Operate POS and process transactions.
• Maintain organized store environment and facility appearance.
• Educate customers about products and accessibility.
• Adhere to store SOPs and compliance requirements.
• Build long-term relationships with customers for referrals.

Skills

Customer service

POS operation

Product knowledge

Communication

Relationship building

Tools

POS system

Job description

Renew Cannabis Co. in Illinois is seeking a Dispensary Associate to be the welcoming face of our store, educating customers about products and helping them reach their wellness or recreational goals. You will assist with patient orders, maintain a clean, compliant retail space, and deliver friendly, informative service.

The role emphasizes relationship-building, consistent customer support, and strict SOP adherence. You will handle POS transactions and contribute to a positive company image.