Dispensary Lead & Patient Education Specialist

Renew Cannabis Co.; Cincinnati (OH); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Renew Cannabis Co. is seeking a Lead Associate to supervise Dispensary staff and guide customers through selecting medical cannabis products while providing education and ensuring HIPAA-compliant patient confidentiality.

The role involves processing transactions, verifying IDs, and ensuring compliance with state regulations. Responsibilities include daily oversight in the dispensary, familiarity with Metrc and OARRS systems, and delivering exceptional customer service to empower patients in

Qualifications

• Experience in retail or hospitality preferred.
• Able to pass background check and licensing as required.
• Reads, writes, and speaks English proficiently.

Responsibilities

• Supervise dispensary staff in the absence of leadership.
• Ensure accurate transaction reporting to Metrc and OARRS.
• Assist patients and caregivers with registration and dosing education.
• Verify patient IDs and recommendations in the POS system.
• Educate patients on product types, uses, and dosages.

Skills

Customer service

Communication

Detail oriented

Sales skills

English proficiency

Education

High school diploma or equivalent

Tools

Metrc

OARRS

POS system

Job description

Renew Cannabis Co. is seeking a Lead Associate to supervise Dispensary staff and guide customers through selecting medical cannabis products while providing education and ensuring HIPAA-compliant patient confidentiality.

The role involves processing transactions, verifying IDs, and ensuring compliance with state regulations. Responsibilities include daily oversight in the dispensary, familiarity with Metrc and OARRS systems, and delivering exceptional customer service to empower patients in