Cannabis Dispensary Customer Success Educator

Renew Cannabis Co.

Illinois

Hybrid

USD 20,664,000 - 27,552,000

Full time

14 days+

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Job summary

Renew Cannabis Co. in Illinois is looking for a Dispensary Associate who focuses on customer service and education rather than hard selling.

You will be the face of the company, guiding new customers to the right products to meet their recreational or wellness goals while adhering to SOPs for a compliant retail experience. Responsibilities include handling patient orders, maintaining a clean store environment, providing accurate product information, and building lasting relationships with

Qualifications

Customer-focused approach with ability to educate customers about products.
Strong knowledge of products available in the retail location.
Ability to follow standard operating procedures for compliance in a cannabis retail setting.
Excellent communication and interpersonal skills for patient interactions.
Keep a positive image of the company with customers and staff.

Responsibilities

Record, arrange, and package patient orders with accuracy.
Provide consistent, educative service to new and existing customers.
Operate the point-of-sale system efficiently and securely.
Respond to customer requests in a patient and informative manner.
Maintain an organized store environment and facility appearance.
Demonstrate a basic understanding of available products and promotions.
Build long-term relationships with customers to encourage referrals and repeat visits.