Front Desk Coordinator - Vista & Encinitas - 140386

UC San Diego Health; Encinitas (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Health is seeking a Front Desk Coordinator to support Cancer Services clinics. You will greet patients, perform check-in/out, register patients, verify insurance, and schedule appointments across multiple cancer service locations.

The role requires experience with Epic and MS Office, strong customer service, and the ability to navigate several systems during calls. Occasional weekend hours and background checks apply.

Qualifications

• Three (3) years of relevant experience.
• Experience in a large complex healthcare setting.
• Knowledge of appointment scheduling systems, preferably Epic.
• Experience with Microsoft applications, including MS Word, Excel, Outlook, Teams, and PowerPoint.
• Possess strong computer skills and be able to work between multiple systems during calls.
• Must have excellent customer service skills.

Responsibilities

• Greet patients and manage check-in/check-out procedures.
• Handle patient registration, insurance verification, and appointment scheduling for Cancer Services clinics.
• Conduct registration, insurance and authorization verification; update demographics; track appointment arrivals; audit billing documents; and manage petty cash.
• Answer multi-line phone calls; scan incoming medical records; coordinate with Cancer Center physicians, nurses, staff and other UCSD departments.

Skills

Customer service

Multitasking

Communication

Tools

Epic scheduling system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

PowerPoint

Job description

UCSD Layoff from Career Appointment: Apply by 7/7/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under the supervision of the Cancer Center Clinic Operations Manager, the Front Desk Coordinator is responsible for various clerical and administrative duties in support of daily patient services within all clinical areas. The scope encompasses greeting patients, check-in and check-out procedures, patient registration, insurance verification, and appointment scheduling for various Cancer Services clinics.

The Front Desk Coordinator conducts registration, insurance, and authorization verification, updating patient demographics, appointment arrival, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, answering multi-line incoming calls, scanning of all incoming medical records, and working closely with Cancer Center physicians, nurses, staff and other UCSD departments. Other related duties are assigned as needed.

MINIMUM QUALIFICATIONS

• Three (3) years of relevant experience.

• Experience in a large complex healthcare setting.

• Knowledge of appointment scheduling systems, preferably Epic.

• Experience with Microsoft applications, including MS Word, Excel, Outlook, Teams, and PowerPoint.

• Possess strong computer skills and be able to work between multiple systems during calls.

• Must have excellent customer service skills.

PREFERRED QUALIFICATIONS

• Experience with patient check-in/check-out and cash handling.

• Medical terminology.

• Prior scheduling experience.

• Outpatient oncology experience.

• Bilingual in Spanish/English.

SPECIAL CONDITIONS

• Work locations focused in Vista and Encinitas but includes Murrieta, Rancho Bernardo, La Jolla, Hillcrest, and Kearny Mesa locations as needed. Occasional weekend/holiday coverage. Occasional overtime.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).