Senior Patient Access & Care Coordinator

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 64,000 - 92,000; Full time

Job summary

University of California - San Diego Medical Centers is seeking a Patient Support Representative to serve as the primary point of contact for patients accessing Student Health Services. The role involves greeting patients, scheduling appointments, registering patients, and maintaining accurate demographic and insurance data in the EPIC system.

The incumbent will support clinic operations, manage multi-line phone systems, coordinate referrals, and assist with patient flow from check-in through

Qualifications

• Experience in front-office outpatient healthcare, including registration and scheduling.
• Knowledge of HIPAA and patient confidentiality requirements.
• Familiarity with EPIC scheduling and electronic medical records.

Responsibilities

• Greet and assist patients at the front desk and directs them to appropriate resources.
• Schedule and register patients, verify demographics and insurance information.
• Coordinate referrals and authorizations with providers and clinics.
• Process patient communications and maintain accurate information in EPIC.
• Support clinic operations and patient flow from check-in to checkout.

Skills

Front office experience

HIPAA compliance

EPIC scheduling

Phone etiquette

Medical terminology

Strong communication

Tools

EPIC EMR

Job description

University of California - San Diego Medical Centers is seeking a Patient Support Representative to serve as the primary point of contact for patients accessing Student Health Services. The role involves greeting patients, scheduling appointments, registering patients, and maintaining accurate demographic and insurance data in the EPIC system.

The incumbent will support clinic operations, manage multi-line phone systems, coordinate referrals, and assist with patient flow from check-in through