Campus Desktop Support Specialist & Canvas Admin

The University of Texas at Austin; Austin (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Access to UT libraries and museums

Shuttle/bus service for staff

Job summary

The University of Texas at Austin School of Law seeks a Desktop Support Specialist to provide frontline IT support for faculty, staff and students, handling desktop issues, software installs, and equipment maintenance on Windows and macOS.

This on-campus, 40-hour-per-week role includes Canvas administration, basic networking, and collaboration with the Media Services team; a strong customer-service mindset and teamwork are essential.

Qualifications

• Experience providing IT customer service and desktop support.
• Experience supporting macOS in a networked environment.
• Experience supporting Windows 10.
• Strong interpersonal and written communication skills.
• Ability to work independently and in a team.

Responsibilities

• Provide Tier 1 and Tier 2 desktop support for PCs and Macs.
• Install, diagnose, repair, maintain, and upgrade hardware and software.
• Lead new employee IT orientations.
• Support Canvas LMS setup, access, and basic troubleshooting.
• Provide backup AV support for the Media Services team.

Skills

IT support

macOS

Windows 10

customer service

teamwork

documentation

Networking basics

Office 365

Tools

Canvas LMS

Office 365

Job description

The University of Texas at Austin School of Law seeks a Desktop Support Specialist to provide frontline IT support for faculty, staff and students, handling desktop issues, software installs, and equipment maintenance on Windows and macOS.

This on-campus, 40-hour-per-week role includes Canvas administration, basic networking, and collaboration with the Media Services team; a strong customer-service mindset and teamwork are essential.