Student Success Coordinator I

SupportFinity™; Beaver Falls (Beaver County); On-site; USD 39,600 - 48,400; Full time

Job summary

SupportFinity™ is looking for a full-time Student Success Coordinator I in Beaver Falls, PA. This role involves supporting students by providing assistance in advising, registration, and orientation processes.

The ideal candidate holds an Associate degree and has 0-3 years of relevant experience. This position requires excellent communication skills and a service-oriented mindset. The work environment is collaborative and centered on enhancing the overall student experience.

Qualifications

• 0-3 years of experience in support or higher education preferred.
• Basic knowledge of university policies, academic requirements, and support services.
• Successful completion of background check and clearances.

Responsibilities

• Engage in various aspects of student support.
• Contribute to student advising goals tracking.
• Assist students with registration processes.
• Maintain student progress reports.
• Help develop orientation programs.

Skills

Service oriented

Excellent communication

Multi-tasking

Interpersonal skills

Team collaboration

Eagerness to learn

Microsoft Office proficiency

Education

Associate degree

Job description

Full-time Description

Job Title: Student Success Coordinator I

Date: 03/05/2026

Reports to: Director of Student Success

Department: Student Affairs

Status: Non-Exempt

General Summary

The mission of Portage Learning is to transform lives and communities by providing learning opportunities for all who aspire to thrive. We do this not only through superior online instruction, but with a deep commitment to expanding access to education. We believe service is the thread that binds our community and our team together. To that end, we choose to …

• Believe the best in our employees
• Invest in our people
• Collaborate with humility, respect, and appreciation
• Cultivate curiosity and encourage creativity.

The Student Success Coordinator I will play an integral role in supporting the Student Success team in providing comprehensive assistance to the Director of Student Success. This role entails hands‑on experience in various aspects of student support, providing a well‑rounded experience in student services, covering key areas such as advising, registration, and orientation. The Student Success Coordinator I will have the opportunity to contribute to the enhancement of the student success processes and make a positive impact on the overall student experience.

Key Responsibilities (Essential Functions)

• Hands‑On Experience: Actively engage in various aspects of student support.
• Student Advising Goals: Contribute to the development of tracking processes aimed at meeting student advising goals, including creating systems to monitor and assess student progress.
• Registration Support: Assist students through the registration process, helping them understand requirements, resolving issues, and ensuring a smooth experience.
• Student Progress Reporting: Maintain up‑to‑date progress reports for bi‑weekly reporting to partner institutions.
• Orientation Development: Participate in the development of orientation programs, planning and implementing activities that help new students transition to online learning with Portage Learning.
• Perform other related duties as assigned.

Knowledge & Skills Required

• Service oriented with a focus on helping others.
• Excellent written, verbal, and listening communication skills.
• Ability to multi‑task, set priorities and achieve desired goals.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a team environment.
• Eagerness to learn and contribute.
• Proficiency in Microsoft Office Suite.

Qualifications (Education & Experience)

• Associate degree preferred.
• 0-3 years of experience in support or higher education preferred.
• Basic knowledge of university policies, academic requirements, and support services.
• Successful completion of a background check and current and/or ability to obtain the following clearances: Child Abuse, State Police, FBI Fingerprinting, and Mandated Reporter for Child Abuse.
• Demonstrated agreement with and vision for the stated mission, vision, philosophy, values, and goals of Portage Learning.

Work Environment

This job operates in a professional office environment, routinely using standard office equipment such as computers, phones, photocopiers, projectors, filing cabinets, and fax machines.

Physical Demands

• Regularly required to sit; talk and hear; use hands to type, file, handle or feel.
• Occasionally required to stand; walk; stoop; kneel; crouch or crawl.
• Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.
• May require ordinary ambulatory skills to visit other locations; or the ability to stand, walk, lift, carry.
• Light lifting required: up to 50 pounds occasionally or up to 10 pounds frequently.

Position Type & Expected Hours

Full‑time position: 40 hours per week, Monday to Friday, between 9:00 a.m. and 5:00 p.m. Must be able to work from the office located in Chippewa Township, PA and conduct a minimum of 80% of work hours in the office.

Travel

Requires occasional travel, both local during the business day and overnight.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Salary: $21 per hour