Campus Stores Floor Lead: Customer Experience & Ops

University of Minnesota; Duluth (MN); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive wages, holidays & time off

Tuition Benefit Program

Low-cost medical, dental, pharmacyPlan

Life insurance & disability coverage

Employee wellbeing program

Retirement plans with employerContrib

PSLF opportunity

Flexible spending accounts

Job summary

University of Minnesota, Duluth is seeking a Floor Lead to support daily operations across multiple departments in the UMD Stores. You will work with Computer Corner, general merchandise, course materials, visual display, and eCommerce to assist customers and resolve issues, ensuring excellent service and policy compliance.

The role emphasizes cross-functional teamwork, supervising student workers, and effective communication with store leadership, with a pay range of $24–$26 per hour and

Qualifications

• BA/BS or four years of related education and work experience.
• Ability to lead by example, make sound decisions, and act professionally.
• Strong interpersonal and communication skills.
• Demonstrated ability to motivate a team to achieve results.
• Diligence and perseverance in face of setbacks.
• Growth mindset.

Responsibilities

• Oversee Computer Corner operations incl. sales, reporting, and invoicing.
• Manage Store Operations including visual merchandising and policy compliance.
• Provide feedback and coaching to student workers.
• Communicate staffing and performance issues to leadership.
• Supervise indirectly student workers.

Skills

Leadership

Interpersonal skills

Communication

Staff coaching

Growth mindset

Problem solving

Education

BA/BS degree or equivalent

Job description

University of Minnesota, Duluth is seeking a Floor Lead to support daily operations across multiple departments in the UMD Stores. You will work with Computer Corner, general merchandise, course materials, visual display, and eCommerce to assist customers and resolve issues, ensuring excellent service and policy compliance.

The role emphasizes cross-functional teamwork, supervising student workers, and effective communication with store leadership, with a pay range of $24–$26 per hour and