Campus Store Merchandising Lead

Barnes & Noble Education; Storrs (CT); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

DailyPay earned wage access

Generous employee discounts, including

Job summary

Barnes & Noble College Department Manager role at a campus store, leading a department to create engaging retail experiences that support the campus community. This position drives sales, merchandising, inventory management, and exceptional customer service, partnering with store leadership to deliver results.

You will oversee daily operations, coach a team, and ensure a safe, well-presented department with a flexible schedule including evenings and weekends.

Qualifications

• 2+ years of retail experience, including leadership, supervisory, or buying experience preferred.
• Demonstrated leadership experience recruiting, coaching, developing, and motivating team members.
• Experience with retail operations, including merchandising, inventory management, visual merchandising, customer service, and sales performance.
• Strong customer service, communication, interpersonal, and relationship-building skills.
• Strong organizational, analytical, problem-solving, and decision-making skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with retail technology, POS systems, and Microsoft Office applications preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak business periods.

Responsibilities

• Lead the daily operations of an assigned department by delivering exceptional customer service, coaching team members, and fostering a customer-first culture.
• Own department performance by executing business strategies, driving sales, managing inventory, monitoring operational results, and identifying opportunities to improve performance.
• Recruit, hire, train, coach, schedule, and develop department team members while fostering a culture of collaboration, accountability, and continuous development.
• Partner with store leadership to support overall store operations, serve as Manager-on-Duty as needed, and ensure company initiatives and operational priorities are successfully executed.
• Build strong relationships with customers, campus partners, and team members while resolving customer concerns with professionalism, sound judgement, and a commitment to exceptional service.
• Lead merchandising, inventory management, visual presentation, and workload execution to ensure merchandise availability, operational excellence, and a customer-ready department.
• Analyze department performance, sales trends, and operational metrics to make informed decisions, forecast business needs, and achieve measurable results.
• Champion company initiatives, operational standards, safety, and loss prevention practices while ensuring compliance with company policies and procedures.
• Maintain a safe, clean, and organized department while supporting overall store operations, performing physical tasks as needed, and working a flexible schedule.

Skills

Retail leadership

Customer service

Retail operations

Inventory management

Merchandising

POS systems

Microsoft Office

Education

Barnes & Noble College Aspiring Leader Program

Tools

POS systems

Microsoft Office

Job description

Barnes & Noble College Department Manager role at a campus store, leading a department to create engaging retail experiences that support the campus community. This position drives sales, merchandising, inventory management, and exceptional customer service, partnering with store leadership to deliver results.

You will oversee daily operations, coach a team, and ensure a safe, well-presented department with a flexible schedule including evenings and weekends.